Vendor Portal Specialist: Detail-Driven Support

Unity Communications; Parañaque; Hybrid; PHP 357,000 - 580,000; Full time

Benefits offered by this job

HMO coverage upon regularization

Job summary

Unity Communications in Pasay City is seeking a Portal Support Representative to ensure vendor information is accurate and up-to-date in client portals. The role emphasizes detail-oriented updates, annual vendor reviews, and clear documentation of discussions for publishing changes.

The ideal candidate excels in English communication, is comfortable with vendor calls (including U.S.-based executives), and can work in a hybrid setup with strong organizational skills and an initiative-driven

Qualifications

• Excellent written and spoken English with strong professional communication skills
• Comfortable conducting calls with U.S.-based business executives and vendor representatives
• Strong organizational and follow-up skills
• Experience with websites, portals, CRM systems, or content management systems
• Ability to learn new technology products quickly
• Strong attention to detail and ability to document conversations accurately
• Comfortable working independently
• Experience in telecommunications, IT, cloud, SaaS, managed services, or technology is a plus
• Experience working with channel partners, technology vendors, distributors, or resellers is a plus
• Familiarity with UCaaS, CCaaS, connectivity, SD-WAN, cybersecurity, or cloud technologies is a plus
• Experience managing a large volume of vendor accounts is a plus

Responsibilities

• Create and maintain vendor profiles in the client's agent portal, ensuring each one is complete and accurate.
• Coordinate internally to gather vendor information, documents, pricing, brochures, and sales resources.
• Contact each vendor annually to schedule and conduct a portal review call, walking through their page to identify outdated, missing, or inaccurate information.
• Update vendor portal pages based on information gathered from review calls, and obtain approval before publishing significant changes.
• Build working knowledge of telecom, connectivity, UCaaS, CCaaS, cloud, cybersecurity, SD-WAN, and mobility solutions to ask informed questions during vendor calls.
• Take accurate notes during vendor calls and translate discussions into clear portal updates.
• Review portal content for outdated, duplicate, or conflicting information, and correct terminology, spelling, grammar, and formatting issues.
• Process vendor-requested changes between annual reviews and track outstanding updates through to completion.
• Maintain a tracking system covering vendor contacts, review dates, requested and completed changes, and items pending approval.
• Escalate technical, pricing, commission, or contractual questions to the appropriate internal team rather than making assumptions.
• Provide regular reports on vendors reviewed, pages updated, outstanding items, and upcoming reviews

Job description

Unity Communications in Pasay City is seeking a Portal Support Representative to ensure vendor information is accurate and up-to-date in client portals. The role emphasizes detail-oriented updates, annual vendor reviews, and clear documentation of discussions for publishing changes.

The ideal candidate excels in English communication, is comfortable with vendor calls (including U.S.-based executives), and can work in a hybrid setup with strong organizational skills and an initiative-driven