BPO - Portal Support Representative (Hybrid Setup)

Unity Communications & Consulting Group Inc.; Naga; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

13th-month pay

Growth opportunities

Performance bonuses

Non-taxable allowances

Job summary

Unity Communications is seeking a Portal Support Representative to keep vendor profiles accurate and up-to-date within client portals. You will gather vendor data, schedule annual review calls, and implement portal updates with approvals. Strong written English, CRM/portal experience, and attention to detail are essential.

The role emphasizes independent work, learning new telecom/cloud concepts, and communicating with US-based executives and vendors. Hybrid work setup in Pasay City is offered.

Qualifications

• Excellent written and spoken English with strong professional communication skills.
• Comfortable conducting calls with U.S.-based business executives and vendor representatives.
• Strong organizational and follow-up skills.
• Experience with websites, portals, CRM systems, or content management systems.
• Ability to learn new technology products quickly.
• Strong attention to detail and ability to document conversations accurately.
• Comfortable working independently.
• Experience in telecommunications, IT, cloud, SaaS, managed services, or technology.
• Experience working with channel partners, technology vendors, distributors, or resellers.
• Familiarity with UCaaS, CCaaS, connectivity, SD-WAN, cybersecurity, or cloud technologies.
• Experience managing a large volume of vendor accounts.

Responsibilities

• Create and maintain vendor profiles in the client portal, ensuring completeness and accuracy.
• Coordinate internally to gather vendor information, documents, pricing, brochures, and sales resources.
• Schedule and conduct annual portal review calls with vendors.
• Update portal pages based on review data and obtain approvals for significant changes.
• Build knowledge of telecom, UCaaS, CCaaS, cloud, cybersecurity, SD-WAN, and mobility solutions.
• Take accurate notes during vendor calls and translate discussions into portal updates.
• Review portal content for outdated or conflicting information and correct terminology.
• Process vendor-requested changes between reviews and track progress.
• Maintain a tracking system for vendor contacts, dates and changes.
• Escalate questions to the appropriate internal teams instead of guessing.
• Provide regular reports on vendors reviewed, pages updated, and upcoming reviews.

Skills

English proficiency

US calls

Organization

CRM / CMS

Learn fast

Attention to detail

Independent work

Telecom/IT/Cloud

Channel partners

UCaaS/CCaaS

Vendor accounts

Job description

Some roles are about closing deals. Others are about ensuring everything behind those deals stays accurate, up to date, and dependable. At Unity Communications, we're looking for a Portal Support Representative who takes pride in getting the details right, keeping vendor information clean, complete, and trustworthy for our clients.

If you're the kind of person who catches what others miss, follows up until something is actually resolved, and takes ownership of the small things that add up to a big difference, this role gives you a place to do exactly that.

How You Spend Your Eight Hours

• Create and maintain vendor profiles in the client's agent portal, ensuring each one is complete and accurate.

• Coordinate internally to gather vendor information, documents, pricing, brochures, and sales resources.

• Contact each vendor annually to schedule and conduct a portal review call, walking through their page to identify outdated, missing, or inaccurate information.

• Update vendor portal pages based on information gathered from review calls, and obtain approval before publishing significant changes.

• Build working knowledge of telecom, connectivity, UCaaS, CCaaS, cloud, cybersecurity, SD-WAN, and mobility solutions to ask informed questions during vendor calls.

• Take accurate notes during vendor calls and translate discussions into clear portal updates.

• Review portal content for outdated, duplicate, or conflicting information, and correct terminology, spelling, grammar, and formatting issues.

• Process vendor-requested changes between annual reviews and track outstanding updates through to completion.

• Maintain a tracking system covering vendor contacts, review dates, requested and completed changes, and items pending approval.

• Escalate technical, pricing, commission, or contractual questions to the appropriate internal team rather than making assumptions.

• Provide regular reports on vendors reviewed, pages updated, outstanding items, and upcoming reviews

What You Must Possess

• Excellent written and spoken English with strong professional communication skills

• Comfortable conducting calls with U.S.-based business executives and vendor representatives

• Strong organizational and follow-up skills

• Experience working with websites, portals, CRM systems, or content management systems

• Ability to learn new technology products quickly

• Strong attention to detail and ability to document conversations accurately

• Comfortable working independently

• Experience in telecommunications, IT, cloud, SaaS, managed services, or technology is a plus

• Experience working with channel partners, technology vendors, distributors, or resellers is a plus

• Familiarity with UCaaS, CCaaS, connectivity, SD-WAN, cybersecurity, or cloud technologies is a plus

• Experience managing a large volume of vendor accounts is a plus

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Probationary, full-time position

• Hybrid work setup, based in Pasay City

• Internet requirements: minimum 100 Mbps for both primary and backup connections

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.