Vacation Concierge & Member Services Pro

Travel + Leisure Co.; Philippines; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Professional development and career成长

Employee travel and accommodation-dis

Job summary

Travel + Leisure Co. is seeking a customer-focused Member Services Consultant in the Philippines to deliver exceptional service to members. You will assist with accommodation reservations, guide members on resort offerings and benefits, and help create memorable vacation experiences.

You will maximize booking opportunities, resolve inquiries, and support operations while upholding company values and service standards.

Qualifications

• Proven ability to deliver outstanding customer service.
• Excellent verbal and written communication skills.
• Ability to build rapport with members and colleagues.
• Strong attention to detail and ability to follow processes.
• Experience with travel/hospitality reservations systems is a plus.

Responsibilities

• Respond to inbound member inquiries with confidence and professionalism.
• Maximize conversions by guiding members to suitable holiday solutions.
• Provide accurate information on benefits, resort features, and products.
• Promote services including Member Education and travel programs.
• Handle reservation requests, payments, and refunds with accuracy.
• Assist members with arrivals, inquiries, and cross-functional support.
• Respond to member communications across channels in a timely manner.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Teamwork

Resevation management

MS Office

Tools

Reservation systems

Microsoft Office (Word/Excel/Outlook)

Job description

Travel + Leisure Co. is seeking a customer-focused Member Services Consultant in the Philippines to deliver exceptional service to members. You will assist with accommodation reservations, guide members on resort offerings and benefits, and help create memorable vacation experiences.

You will maximize booking opportunities, resolve inquiries, and support operations while upholding company values and service standards.