Member Services Consultant-CWA

Travel + Leisure Global Support Services (Philippines) Inc.; Philippines; Presencial; PHP 420.000 - 620.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Professional development and career成长

Employee travel and accommodation-dis

Descripción de la vacante

Travel + Leisure Co. is seeking a customer-focused Member Services Consultant in the Philippines to deliver exceptional service to members. You will assist with accommodation reservations, guide members on resort offerings and benefits, and help create memorable vacation experiences.

You will maximize booking opportunities, resolve inquiries, and support operations while upholding company values and service standards.

Formación

• Proven ability to deliver outstanding customer service.
• Excellent verbal and written communication skills.
• Ability to build rapport with members and colleagues.
• Strong attention to detail and ability to follow processes.
• Experience with travel/hospitality reservations systems is a plus.

Responsabilidades

• Respond to inbound member inquiries with confidence and professionalism.
• Maximize conversions by guiding members to suitable holiday solutions.
• Provide accurate information on benefits, resort features, and products.
• Promote services including Member Education and travel programs.
• Handle reservation requests, payments, and refunds with accuracy.
• Assist members with arrivals, inquiries, and cross-functional support.
• Respond to member communications across channels in a timely manner.

Conocimientos

Customer service

Verbal communication

Written communication

Attention to detail

Teamwork

Resevation management

MS Office

Herramientas

Reservation systems

Microsoft Office (Word/Excel/Outlook)

Descripción del empleo

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Go Where Opportunity Is Everywhere At Travel + Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let's get there together. We are seeking an enthusiastic, customer-focused Member Services Consultant to join our team! In this role, you'll play a key part in delivering exceptional service to our members by assisting with accommodation reservations, providing expert guidance on resort offerings and membership benefits, and helping create memorable vacation experiences. You will contribute to departmental success by maximizing booking opportunities, resolving member inquiries, and supporting operational excellence.

How You'll Shine

• Responding to inbound member inquiries with confidence, professionalism, and enthusiasm to achieve positive resolutions.
• Maximizing conversion of incoming calls into confirmed reservations by identifying and recommending the most suitable holiday solutions.
• Providing accurate and compliant information on membership benefits, resort features, travel-related products, and value-added programs.
• Promoting additional services and programs including Member Education, Wyndham Rewards, Member Enhancements, and exchange partner offerings.
• Managing accommodation reservation requests and related administrative processes with accuracy and efficiency.
• Assisting Club Wyndham and affiliated resorts by providing arrival information and supporting guest inquiries.
• Maintaining reservation accuracy, processing payments and refunds, and ensuring all transactions are completed correctly.
• Taking ownership of member concerns and complaints, utilizing effective problem-solving and conflict resolution skills.
• Responding to member correspondence through various communication channels in a timely and professional manner.
• Participating actively in meetings, training sessions, and ongoing development programs.
• Supporting cross-functional operations through cross-training opportunities in inventory, allocations, sales, and exchange services.
• Demonstrating company values by delivering service with HEART, acting with integrity, fostering collaboration, and supporting colleagues.

How You'll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people.

Some of our many benefits include:

• Comprehensive benefits package, including health insurance.
• Professional development and career growth opportunities.
• Employee travel and accommodation discounts across our resort network.
• Ongoing training, coaching, and cross-functional learning opportunities.
• A collaborative and supportive team environment focused on success and development.

What You Will Bring

• Proven ability to deliver outstanding customer service and consistently exceed customer expectations.
• Excellent verbal and written communication skills with the ability to build rapport and engage effectively with members.
• Strong attention to detail and commitment to following established processes and procedures accurately.
• A positive, enthusiastic approach to identifying booking opportunities and promoting relevant products and services.
• Experience using travel, hospitality, accommodation, or reservation management systems.
• Intermediate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and related business tools.
• Ability to work independently as well as collaboratively within a team environment.
• A genuine passion for creating exceptional holiday experiences and helping members achieve their travel goals.

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Go Where Opportunity Is Everywhere At Travel + Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let's get there together. We are seeking an enthusiastic, customer-focused Member Services Consultant to join our team! In this role, you'll play a key part in delivering exceptional service to our members by assisting with accommodation reservations, providing expert guidance on resort offerings and membership benefits, and helping create memorable vacation experiences. You will contribute to departmental success by maximizing booking opportunities, resolving member inquiries, and supporting operational excellence.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying. Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.