Travel Membership Concierge

Travel + Leisure Co.; Mabalacat; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Health insurance

Employee travel discounts

Career development

Job summary

Travel + Leisure Co. is seeking a Member Services Consultant to assist with accommodation reservations, guide members on resort offerings and benefits, and create memorable vacation experiences. You will help maximize bookings, address inquiries, and support operational excellence.

Ideal candidates deliver outstanding service, manage inquiries across channels, and promote diverse travel options while maintaining high accuracy and customer satisfaction.

Qualifications

• Excellent customer service and communication skills.
• Strong verbal and written communication with members.
• Detail-oriented and able to follow established processes.
• Experience using travel, hospitality, accommodation, or reservation systems.
• Proficient in Microsoft Office and related business tools.

Responsibilities

• Respond to inbound member inquiries with confident, professional service to reach positive resolutions.
• Convert calls into confirmed reservations by recommending suitable holiday solutions.
• Provide accurate information on membership benefits, resort features, and travel products.
• Promote services such as Member Education, Wyndham Rewards, and exchange partner offerings.
• Manage reservation requests and related administrative tasks with accuracy.
• Assist clubs and affiliated resorts by providing arrival information and supporting guest inquiries.
• Process payments and refunds; ensure transactions are completed correctly.
• Own member concerns and resolve issues with effective problem-solving.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Booking opportunities

Reservation systems

Travel product knowledge

Tools

Microsoft Office

Reservation management systems

Job description

Travel + Leisure Co. is seeking a Member Services Consultant to assist with accommodation reservations, guide members on resort offerings and benefits, and create memorable vacation experiences. You will help maximize bookings, address inquiries, and support operational excellence.

Ideal candidates deliver outstanding service, manage inquiries across channels, and promote diverse travel options while maintaining high accuracy and customer satisfaction.