Member Services Consultant-CWA

Travel + Leisure Co.; Mabalacat; Presencial; PHP 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Employee travel discounts

Career development

Descripción de la vacante

Travel + Leisure Co. is seeking a Member Services Consultant to assist with accommodation reservations, guide members on resort offerings and benefits, and create memorable vacation experiences. You will help maximize bookings, address inquiries, and support operational excellence.

Ideal candidates deliver outstanding service, manage inquiries across channels, and promote diverse travel options while maintaining high accuracy and customer satisfaction.

Formación

• Excellent customer service and communication skills.
• Strong verbal and written communication with members.
• Detail-oriented and able to follow established processes.
• Experience using travel, hospitality, accommodation, or reservation systems.
• Proficient in Microsoft Office and related business tools.

Responsabilidades

• Respond to inbound member inquiries with confident, professional service to reach positive resolutions.
• Convert calls into confirmed reservations by recommending suitable holiday solutions.
• Provide accurate information on membership benefits, resort features, and travel products.
• Promote services such as Member Education, Wyndham Rewards, and exchange partner offerings.
• Manage reservation requests and related administrative tasks with accuracy.
• Assist clubs and affiliated resorts by providing arrival information and supporting guest inquiries.
• Process payments and refunds; ensure transactions are completed correctly.
• Own member concerns and resolve issues with effective problem-solving.

Conocimientos

Customer service

Verbal communication

Written communication

Attention to detail

Booking opportunities

Reservation systems

Travel product knowledge

Herramientas

Microsoft Office

Reservation management systems

Descripción del empleo

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Travel + Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let's get there together.

We are seeking an enthusiastic, customer-focused Member Services Consultant to join our team!

In this role, you'll play a key part in delivering exceptional service to our members by assisting with accommodation reservations, providing expert guidance on resort offerings and membership benefits, and helping create memorable vacation experiences. You will contribute to departmental success by maximizing booking opportunities, resolving member inquiries, and supporting operational excellence.

How You'll Shine

• Responding to inbound member inquiries with confidence, professionalism, and enthusiasm to achieve positive resolutions.
• Maximizing conversion of incoming calls into confirmed reservations by identifying and recommending the most suitable holiday solutions.
• Providing accurate and compliant information on membership benefits, resort features, travel-related products, and value-added programs.
• Promoting additional services and programs including Member Education, Wyndham Rewards, Member Enhancements, and exchange partner offerings.
• Managing accommodation reservation requests and related administrative processes with accuracy and efficiency.
• Assisting Club Wyndham and affiliated resorts by providing arrival information and supporting guest inquiries.
• Maintaining reservation accuracy, processing payments and refunds, and ensuring all transactions are completed correctly.
• Taking ownership of member concerns and complaints, utilizing effective problem-solving and conflict resolution skills.
• Responding to member correspondence through various communication channels in a timely and professional manner.
• Participating actively in meetings, training sessions, and ongoing development programs.
• Supporting cross-functional operations through cross-training opportunities in inventory, allocations, sales, and exchange services.
• Demonstrating company values by delivering service with HEART, acting with integrity, fostering collaboration, and supporting colleagues.

How You'll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

• Comprehensive benefits package, including health insurance.
• Professional development and career growth opportunities.
• Employee travel and accommodation discounts across our resort network.
• Ongoing training, coaching, and cross-functional learning opportunities.
• A collaborative and supportive team environment focused on success and development.

What You Will Bring

• Proven ability to deliver outstanding customer service and consistently exceed customer expectations.
• Excellent verbal and written communication skills with the ability to build rapport and engage effectively with members.
• Strong attention to detail and commitment to following established processes and procedures accurately.
• A positive, enthusiastic approach to identifying booking opportunities and promoting relevant products and services.
• Experience using travel, hospitality, accommodation, or reservation management systems.
• Intermediate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and related business tools.
• Ability to work independently as well as collaboratively within a team environment.
• A genuine passion for creating exceptional holiday experiences and helping members achieve their travel goals.

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.