Vacation Ownership Concierge

Travel + Leisure Co.; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Job summary

Travel + Leisure Co. is seeking an Owner Services Consultant to join our team. You will respond to inbound inquiries, offer holiday solutions, and promote additional services while maintaining accurate reservation administration.

You will work with a collaborative global team to meet service levels and contribute to department targets, ensuring guest satisfaction and smooth travel experiences for WorldMark and affiliated resorts.

Qualifications

• Proven delivery of outstanding customer service.
• Excellent communication skills.
• High attention to detail and ability to follow processes.
• Ability to upsell by identifying opportunities.
• Experience with travel or accommodation reservation systems.
• Strong knowledge of WorldMark and affiliated resorts is a plus.

Responsibilities

• Respond to inbound customer inquiries with confidence and enthusiasm.
• Maximize conversion of calls into bookings by offering suitable holiday solutions.
• Provide professional and compliant advice to customer inquiries.
• Meet weekly/monthly departmental targets and maintain service levels.
• Administer reservations accurately and handle payments/refunds.
• Resolve complaints with strong conflict resolution skills.

Skills

Customer service

Communication

Attention to detail

Product knowledge

Microsoft Office

Job description

Travel + Leisure Co. is seeking an Owner Services Consultant to join our team. You will respond to inbound inquiries, offer holiday solutions, and promote additional services while maintaining accurate reservation administration.

You will work with a collaborative global team to meet service levels and contribute to department targets, ensuring guest satisfaction and smooth travel experiences for WorldMark and affiliated resorts.