USRN TRAINING SUPERVISOR | EL PASO ACCOUNT

Gratitude Philippines; Davao City; Remote; PHP 815,000 - 893,000; Full time

Job summary

Gratitude Philippines is seeking an experienced USRN Training Supervisor to lead clinical training for healthcare professionals in a dynamic BPO/CPO setting. The role emphasizes coaching, knowledge transfer, and leadership to drive learning effectiveness across multiple locations in the Philippines.

The candidate should bring active USRN credentials, 2+ years of clinical experience, and track record in supervising teams.

Qualifications

• Active USRN license in any US state.
• 1–2 years Trainer or Training Supervisor experience in a BPO/CPO environment.
• Experience supervising or leading a team.
• At least 2 years recent clinical/hospital experience.
• Experience with Kirkpatrick Learning Effectiveness is preferred.
• Strong clinical knowledge and ability to apply healthcare expertise in training.
• Experience in Medical/Clinical Summary Writing is an advantage.
• Familiarity with evidence-based clinical guidelines or client-specific guidelines.
• Strong clinical decision-making and analytical skills.
• Excellent communication, presentation, coaching, and facilitation skills.
• Teaching credentials or training certifications are an advantage.

Responsibilities

• Deliver engaging clinical and process training for healthcare professionals.
• Apply effective learning and knowledge-transfer techniques, including the Kirkpatrick Learning Effectiveness framework.
• Coach, mentor, and support trainees and team members to improve knowledge, performance, and clinical decision-making.
• Use clinical expertise to explain complex medical concepts and process requirements clearly.
• Support training evaluations, assessments, feedback sessions, and continuous learning initiatives.
• Ensure training content and delivery are aligned with client requirements, clinical standards, and applicable guidelines.
• Provide subject-matter expertise on clinical cases, medical documentation, and clinical decision-making.
• Guide learners in Medical/Clinical Summary Writing using appropriate documentation standards.
• Help trainees understand and apply evidence-based or client-specific clinical guidelines.
• Work closely with operations and leadership teams to identify knowledge gaps and implement effective training solutions.
• Lead and support team members while maintaining a positive and performance-focused learning environment.

Skills

USRN license

Trainer experience

Team leadership

Clinical experience

Kirkpatrick framework

Clinical documentation

Communication

Coaching

Job description

Location: Philippines – BGC Taguig, Cebu, Davao, or Clark, Pampanga

Work Setup: Temporary WFH
Schedule: Shifting schedule as required by business, including weekends, night shifts, and holidays
Start Date: ASAP

ABOUT THE ROLE

We are looking for an experienced USRN Training Supervisor to join the El Paso Account and support the development of healthcare professionals through effective clinical training, knowledge transfer, coaching, and team leadership.

This is an excellent opportunity for an active USRN with BPO/CPO training experience and a strong clinical background who enjoys coaching people, sharing clinical expertise, and driving learning effectiveness.

KEY RESPONSIBILITIES

• Deliver engaging clinical and process training for healthcare professionals.
• Apply effective learning and knowledge-transfer techniques, including the Kirkpatrick Learning Effectiveness framework.
• Coach, mentor, and support trainees and team members to improve knowledge, performance, and clinical decision-making.
• Use clinical expertise to explain complex medical concepts and process requirements clearly.
• Support training evaluations, assessments, feedback sessions, and continuous learning initiatives.
• Ensure training content and delivery are aligned with client requirements, clinical standards, and applicable guidelines.
• Provide subject-matter expertise on clinical cases, medical documentation, and clinical decision-making.
• Guide learners in Medical/Clinical Summary Writing using appropriate documentation standards.
• Help trainees understand and apply evidence-based or client-specific clinical guidelines.
• Work closely with operations and leadership teams to identify knowledge gaps and implement effective training solutions.
• Lead and support team members while maintaining a positive and performance-focused learning environment.

WHAT WE'RE LOOKING FOR

• Active USRN license – any US state.
• 1–2 years of relevant Trainer or Training Supervisor experience in a BPO/CPO environment.
• Experience managing, supervising, or leading a team.
• At least 2 years of recent and relevant clinical, hospital, or similar healthcare experience.
• Experience with Kirkpatrick Learning Effectiveness is preferred.
• Strong clinical knowledge and ability to apply professional healthcare expertise in a training environment.
• Experience in Medical/Clinical Summary Writing is an advantage.
• Familiarity with evidence-based clinical guidelines or client-specific guidelines.
• Strong clinical decision-making and analytical skills.
• Excellent communication, presentation, coaching, and facilitation skills.
• Teaching credentials or training certifications are an advantage.

CLINICAL BACKGROUND

Experience in any of the following areas is highly relevant:

• Orthopedics
• Emergency Room
• Intensive Care
• Neurology
• Occupational Medicine
• Rehabilitation

WHY CONSIDER THIS OPPORTUNITY?

• Competitive package of PHP 73,000–80,000
• Temporary WFH setup
• Multiple possible locations across the Philippines
• Opportunity to combine USRN clinical expertise with training and leadership
• ASAP hiring

RECRUITMENT PROCESS

1. Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

PRE-SCREENING QUESTIONS

• Current location and preferred work site:
• Do you have an active USRN license? Please provide the validity date.
• Do you have experience with Kirkpatrick Learning Effectiveness?
• Years of experience as a Trainer / Training Supervisor:
• Years of supervisory or managerial experience:
• Total clinical/hospital experience:
• Last drawn salary:
• Expected salary:
• Can you start immediately once hired?