USRN Training Specialist (El Paso Account)

Level Up Talent Solutions; Manila, Cebu City, Davao City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Level Up Talent Solutions is seeking a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account.

This role facilitates training sessions, reinforces Utilization Management knowledge, supports trainee readiness, and helps team members understand clinical, documentation, and account-specific expectations.

Qualifications

• Active USRN license from any U.S. state.
• 1–2 years of BPO/CPO Utilization Management experience.
• Strong facilitation, communication, and presentation skills.
• Able to explain clinical and healthcare process concepts clearly.
• Organized and capable of managing training materials, assessments, and learner progress.
• Comfortable working in a non-voice healthcare operations environment.

Responsibilities

• Facilitate new hire, process, refresher, and upskilling training sessions.
• Deliver training related to Utilization Management, clinical review, documentation, and account workflows.
• Help trainees understand process standards, quality expectations, and performance metrics.
• Prepare, update, or organize training materials, job aids, assessments, and references.
• Monitor trainee progress and provide feedback during training periods.
• Coordinate with operations and quality teams to address learning gaps.
• Maintain training documentation, attendance records, and learner progress updates.

Skills

USRN license

Utilization Management

Facilitation

Communication skills

Presentation skills

Training materials management

Job description

Manila, Pampanga, Cebu, Davao, Philippines

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Work Set-up/Location: Temporary WFH; with onsite reporting as needed at the nearest Shearwater site in any of the following locations: Cebu, Manila, Pampanga, or Davao

Required License/Credentials: Active USRN license, any state

Account Type: Non-Voice

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account.

This role is responsible for facilitating training sessions, reinforcing Utilization Management process knowledge, supporting trainee readiness, and helping team members understand clinical, documentation, and account-specific expectations.

The ideal candidate is an active USRN with BPO or CPO Utilization Management experience and the communication skills needed to train, guide, and support healthcare operations team members.

Responsibilities

• Facilitate new hire, process, refresher, and upskilling training sessions
• Deliver training related to Utilization Management, clinical review, documentation, and account workflows
• Help trainees understand process standards, quality expectations, and performance metrics
• Prepare, update, or organize training materials, job aids, assessments, and references
• Monitor trainee progress and provide feedback during training periods
• Coordinate with operations and quality teams to address learning gaps
• Maintain training documentation, attendance records, and learner progress updates

Requirements

• Active USRN license from any U.S. state
• At least 1 to 2 years of BPO/CPO Utilization Management experience
• Strong facilitation, communication, and presentation skills
• Able to explain clinical and healthcare process concepts clearly
• Organized and capable of managing training materials, assessments, and learner progress
• Comfortable working in a non-voice healthcare operations environment

Nice to Have

• Previous training, teaching, preceptor, or academe experience
• Familiarity with training scorecards, knowledge checks, or trainee performance tracking