URGENT HIRING – USRN TRAINING SUPERVISOR

Gratitude Philippines; Manila; Hybrid; PHP 815,000 - 893,000; Full time

Job summary

Gratitude Philippines urgently seeks a USRN Training Supervisor to lead and oversee training operations, ensuring clinical knowledge transfer and high-quality performance standards. The role supports the El Paso Account with a temporary work arrangement (WFH) across BGC Taguig, Cebu, Davao, and Clark, Pampanga, with shifting schedules including weekends, nights, and holidays.

Salary is ₱73,000–₱80,000 per month, start ASAP.

Qualifications

• Active USRN license – any state.
• 1–2 years of Trainer experience in BPO/CPO.
• Experience leading a team.
• At least 2 years of recent clinical/hospital experience.
• Strong clinical background in Orthopedics, ER, ICU, Neurology, Occupational Medicine, or Rehabilitation is an advantage.
• Experience with Kirkpatrick Learning Effectiveness.
• Teaching credentials/certification is a plus.
• Knowledge of medical/clinical documentation and summary writing.
• Ability to make sound clinical decisions using guidelines.

Responsibilities

• Lead and supervise training operations while delivering effective clinical knowledge transfer and ensuring training quality and performance standards are met.
• Coordinate validation and knowledge transfer processes, monitor trainee performance, and drive continuous improvement in training programs.
• Collaborate with clinical experts and operations leadership to ensure compliance with guidelines and quality metrics.

Skills

Active USRN License

Training & Knowledge Transfer

Kirkpatrick Learning Effectiveness

BPO/CPO Training Experience

Team Leadership & Supervision

Clinical Subject Matter Expertise

Medical/Clinical Summary Writing

Clinical Decision-Making

Evidence-Based Clinical Guidelines

Coaching & Mentoring

Strong Communication & Presentation Sk

Job description

URGENT HIRING – USRN TRAINING SUPERVISOR

Account: El Paso Account

Setup: Temporary WFH

Location: BGC Taguig | Cebu | Davao | Clark, Pampanga

Schedule: Shifting — must be flexible for weekends, night shifts & holidays

Salary: ₱73,000–₱80,000 package

Start Date: ASAP

Headcount: 1

Role

Lead and supervise training operations while delivering effective clinical knowledge transfer and ensuring training quality and performance standards are met.

Skills

• Active USRN License
• Training & Knowledge Transfer
• Kirkpatrick Learning Effectiveness
• BPO/CPO Training Experience
• Team Leadership & Supervision
• Clinical Subject Matter Expertise
• Medical/Clinical Summary Writing
• Clinical Decision-Making
• Evidence-Based Clinical Guidelines
• Coaching & Mentoring
• Strong Communication & Presentation Skills

Qualifications

• Active USRN license – any state
• 1–2 years of relevant Trainer experience in BPO/CPO
• Experience managing or leading a team
• At least 2 years of recent relevant clinical/hospital experience
• Strong clinical background in Orthopedics, ER, ICU, Neurology, Occupational Medicine, or Rehabilitation is an advantage
• Experience with Kirkpatrick Learning Effectiveness
• Teaching credentials/certification is a plus
• Knowledge of medical/clinical documentation and summary writing
• Ability to make sound clinical decisions using applicable guidelines

Recruitment Process

Validation → Zwayam Profile Creation → HR Interview → Hiring Manager Interview → Onboarding

Screening Details

• Current Location & Preferred Site
• Active USRN License + Validity Date
• Kirkpatrick Learning Experience
• Years of Trainer/Training Supervisor Experience
• Years of Supervisory/Managerial Experience
• Last Drawn Salary
• Salary Expectation
• Availability to Start ASAP