USRN Training Specialist | Non-Voice W/ SOB

Gratitude Philippines; Cebu City; Hybrid; PHP 670,000 - 893,000; Full time

Job summary

Gratitude Philippines is seeking a USRN Training Specialist for our El Paso Account. You will train and onboard healthcare professionals, applying Utilization Management knowledge to raise clinical standards and launch high-performing BPO teams.

The role combines classroom and digital facilitation, with flexible shifting schedules in a hybrid/temporary WFH setup across Cebu, plus BGC Taguig, Davao, and Clark, Pampanga.

Qualifications

• Active USRN License in good standing.
• 1–2 years UM experience in BPO/CPO.
• 1+ year of training, instructional, or teaching experience.
• Strong presentation skills and ability to use virtual learning tools.

Responsibilities

• Classroom & Digital Facilitation: deliver onboarding and upskilling modules.
• Knowledge Transfer: translate clinical workflows into learning paths.
• Trainee Performance Management: audit progress and coach trainees.

Skills

Utilization Management

Training

Teaching

Presentation skills

Virtual learning tools

Education

Active USRN License

Tools

Virtual learning tools

Job description

Job Title: USRN Training Specialist

Account: El Paso Account

Compensation: PHP 60,000 - PHP 80,000 Package (Fixed) + PHP 100,000 Sign-On Bonus

Work Setup: Hybrid / Temporary WFH | Shifting Schedule

Locations: BGC Taguig | Cebu | Davao | Clark, Pampanga

Headcount: 2 (Immediate Hiring)

Train, Lead, and Earn Big with a 100K Sign-On Bonus

Are you a USRN who loves teaching and transferring clinical knowledge? Step into a dynamic facilitator role as a USRN Training Specialist for our El Paso Account. Use your Utilization Management background and instructional skills to train incoming healthcare professionals, elevate clinical standards, and launch high-performing BPO teams.

Core Responsibilities

Classroom & Digital Facilitation: Deliver engaging onboarding and upskilling training modules tailored to Utilization Management processes.

Knowledge Transfer: Translate complex clinical workflows, guidelines, and US healthcare regulations into actionable learning paths for trainees.

Trainee Performance Management: Audit learning progress, conduct coaching sessions, and ensure candidates achieve nesting and floor-readiness benchmarks.

What We Look For

Credentials:

Active USRN License (Any US State or Territory) in good standing.

Experience & Skills:

1 to 2 years of BPO/CPO Utilization Management (UM) experience.

1+ year of training, instructional, or teaching experience (academe background welcomed).

Strong presentation skills, adaptability, and command of virtual learning tools.