USRN Trainer | Manila | On-Site | BPO | with Sign On Bonus!

Omega Healthcare Management Services Inc.; Pasig; On-site; PHP 420,000 - 680,000; Full time

Job summary

Omega Healthcare Management Services Inc. in Pasig City is seeking a Process Trainer to educate and coach new hires in US healthcare processes, including utilization management and clinical appeals.

The role requires nursing licensure and 1–2 years of relevant experience, with a focus on high-quality content development and data-driven MIS tracking. You will operate on-site in Ortigas, Pasig, following EST business hours, and collaborate with Training Leads to keep programs updated and effective

Qualifications

• Bachelor’s degree in Nursing with an active US RN license.
• 1–2 years’ US healthcare account experience (Utilization Management Review, Clinical Appeals; Triaging a plus).
• Experience as a BPO Trainer is required.
• Exposure to Inpatient/Concurrent reviews.
• Proficiency in MS Office.
• Strong process and project knowledge.

Responsibilities

• Ensure training and assessments meet statutory requirements.
• Provide feedback and coach trainees on key job capabilities.
• Update and develop content per client and business requirements.
• Update MIS trackers regularly.
• Conduct regular TNA/TNI to refresh programs.

Skills

MS Office

Analytical skills

Logical reasoning

Communication skills

Facilitation skills

Education

Bachelor’s degree in Nursing

Tools

Interqual/MCG Guidelines

Job description

Job Purpose:

The job of a Process Trainer is to essentially educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities that are required for optimal job performance. The job also involves a number of complimentary activities such Training needs analysis, Training Needs Identification, Research & Development of Content, and collation of data for MIS.

Primary Duties and Responsibilities:

• Ensure that training and assessments happen as per statutory requirements.
• Give feedback and coach trainees on key job capabilities.
• Update and develop content as per client and business requirements.
• Ensure that all relevant information is updated on to the MIS trackers regularly.
• Conduct regular TNA / TNI to ensure that programs are updated and developed based on needs identified.
• Stick to training schedules
• Ensure that assessments happen on time
• Use standardized materials and methodologies approved by Omega Academy for training delivery.
• Develop Question Banks and use all the technology enabled training tools to enhance training quality and participant experience.
• Take ownership of every training program handled to ensure all benchmarks are met or surpassed.
• Act as guide and coach of the trainees during the training program.
• Follow a regular feedback and coaching plan to help trainees improve.
• Take responsibility of ensuring that the trainees understand statutory business requirements.
• Work in consultation with the Training Lead / Manager Candidate

Profile:

• Bachelor’s degree in Nursing with an active US Registered Nurse License of any state (preferably New York)
• Minimum 1-2 years’ experience in a US Healthcare account (Utilization Management Review and Clinical Appeals; Triaging is a plus!)
• Experience as a BPO Trainer is required.
• Exposure to Inpatient/Concurrent reviews
• Experience with utilization of Interqual/MCG Guidelines
• Good process and project knowledge
• Proficiency in MS Office
• Logical reasoning and analytical skills
• Excellent communication and facilitation skills

This is a Work from OFFICE in Ortigas, Pasig following EST.