USRN Training Specialist

Level Up Business Process Outsourcing Services OPC; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Commission

Incentives

Job summary

Level Up Business Process Outsourcing Services OPC in Cebu is seeking a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account. The role focuses on facilitating sessions and reinforcing Utilization Management knowledge.

Ideal candidate is an active USRN with BPO/CPO experience and strong communication to train and guide healthcare operations team members; on-site work in Cebu with flexible hours and a team-focused environment.

Qualifications

• Active USRN license from any US state.
• 1–2 years of BPO/CPO Utilization Management experience.
• Strong facilitation, communication, and presentation skills.
• Ability to explain clinical and healthcare process concepts clearly.
• Organized and capable of managing training materials, assessments, and learner progress.

Responsibilities

• Facilitate new hire, process, refresher, and upskilling training sessions.
• Deliver training related to Utilization Management, clinical review, documentation, and account workflows.
• Help trainees understand process standards, quality expectations, and performance metrics.
• Prepare, update, or organize training materials, job aids, assessments, and references.
• Monitor trainee progress and provide feedback during training periods.
• Coordinate with operations and quality teams to address learning gaps.
• Maintain training documentation, attendance records, and learner progress updates.

Skills

Facilitation

Communication

Presentation skills

Training delivery

Process knowledge

Education

USRN license

Job description

Level Up Business Process Outsourcing Services OPC

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Commission, Incentives

Work-Life Balance

Flexible Hours

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account.

This role is responsible for facilitating training sessions, reinforcing Utilization Management process knowledge, supporting trainee readiness, and helping team members understand clinical, documentation, and account-specific expectations.

The ideal candidate is an active USRN with BPO or CPO Utilization Management experience and the communication skills needed to train, guide, and support healthcare operations team members.

Responsibilities

• Facilitate new hire, process, refresher, and upskilling training sessions
• Deliver training related to Utilization Management, clinical review, documentation, and account workflows
• Help trainees understand process standards, quality expectations, and performance metrics
• Prepare, update, or organize training materials, job aids, assessments, and references
• Monitor trainee progress and provide feedback during training periods
• Coordinate with operations and quality teams to address learning gaps
• Maintain training documentation, attendance records, and learner progress updates

Qualifications

• Active USRN license from any U.S. state
• At least 1 to 2 years of BPO/CPO Utilization Management experience
• Strong facilitation, communication, and presentation skills
• Able to explain clinical and healthcare process concepts clearly
• Organized and capable of managing training materials, assessments, and learner progress
• Comfortable working in a non-voice healthcare operations environment

Nice to Have

• Previous training, teaching, preceptor, or academe experience
• Familiarity with training scorecards, knowledge checks, or trainee performance tracking