US Mortgage Processor

NightOwl Consulting Philippines Inc.; Philippines; On-site; PHP 893,000 - 1,339,000; Full time

Benefits offered by this job

Above market salary

HMO for principal and two dependents

Government-mandated benefits

Performance-based incentives

Quarterly Company Events

In-depth training for career growth

Great Company Culture and HR exposure

1,000 PHP De Minimis

Equipment and software provided

Job summary

NightOwl Consulting Philippines Inc. is seeking a detail‑oriented Mortgage Operations Support specialist in the Philippines to review incoming files, complete order-outs, and help teammates stay focused on their core duties.

You will work with LO notes, set up Encompass files, and verify documents to prevent funding delays, with strong emphasis on accuracy and timely communication. Experience in mortgage processing and using Encompass is highly valued, along with the ability to coordinate with

Qualifications

• Mortgage industry experience is required.
• Must have experience with order outs and calling third parties.
• Proficient communication skills and attention to detail.

Responsibilities

• Track Lead Notes received from LO (Loan Officer).
• Monitor incoming 'App Submitted' emails and set up Encompass files to align with LO Lead Notes.
• Complete 'File Set-up' review when App & Docs are received from the client, including ordering credit and organizing docs in Encompass.
• Ability to calculate income for Wage Earners and SE borrowers.
• Run DU/LP and order appraisals when needed.
• Send client needs list after initial file review and after Preapproval team review.
• Obtain EOI, VOE’s, and HOA docs when requested.
• Ensure documents are correct at funding to avoid delays.
• Maintain a tracker of all files on desk to prevent gaps.

Tools

Encompass

Job description

Department: Operations

Location: Client

Compensation: ₱80,000 - ₱120,000 / month

Description

MUST HAVE MORTGAGE EXPERIENCE

You will review incoming files, complete order-outs, and be an all-around supportive team member to ensure that other teammates are able to focus effectively on their primary responsibilities. Encompass experience is a plus

Key Responsibilities

• Track Lead Notes received from LO (Loan Officer)
• Monitor incoming “App Submitted” emails, and set up the Encompass files to align with LO Lead Notes
• Complete “File Set-up” review when App & Docs are received from the client. Includes ordering credit, organizing docs in Encompass, correcting obvious errors on the client app, etc
• Ability to calculate income for Wage Earners and SE borrowers
• Run DU/LP and Order appraisals when needed (if no PIW/ACE)
• Send client needs list after initial file review
• Send client needs list after the Preapproval team completes their review
• Obtain correct EOI, VOE’s, and HOA docs when requested from LOA/Processor
• Ensure that EOI and other documents are correct at the time of funding to avoid funding delays
• Maintain a tracker of all files on their desk, including what is outstanding on each file, to ensure that no file slips through the cracks.

Skills, Knowledge, and Expertise

• Mortgage industry experience is required
• Encompass experience is a plus
• Must have experience with order outs and calling third parties
• Familiar with using office applications
• Proficient communication skills
• Great personality
• Finance and accounting experience is a plus

Benefits

• Above market salary
• HMO for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company EventsIn-depth training for career growth
• Great Company Culture and HR experience
• 1,000 PHP De Minimis
• Equipment and software provided