US Member Services Concierge: Client Care & Claims

Sun Life Financial; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading financial services company in Taguig is seeking a US Member Support Representative to assist members with inquiries and claim processes through calls. The ideal candidate has at least 2 years of college education, fluency in English, and a customer-centric approach. This role requires multitasking capabilities, effective communication, and the ability to handle inquiries empathetically. Join a dynamic team and make a difference in client lives, contributing to a supportive and inclusive work environment.

Qualifications

• 1 year of call center experience required.
• Must handle 3 concurrent chats with customers.
• Writing speed of 25 words per minute with 95% accuracy required.

Responsibilities

• Handle member inquiries through inbound calls.
• Assist members through the claims process.
• Achieve quality assurance expectations.

Skills

Fluency in English speaking and writing

Customer service skills

Problem-solving ability

Ability to multitask

Effective listening skills

Attention to detail

Education

Completed at least 2 years in college

Tools

Windows knowledge

Keyboarding skills

Job description

A leading financial services company in Taguig is seeking a US Member Support Representative to assist members with inquiries and claim processes through calls. The ideal candidate has at least 2 years of college education, fluency in English, and a customer-centric approach. This role requires multitasking capabilities, effective communication, and the ability to handle inquiries empathetically. Join a dynamic team and make a difference in client lives, contributing to a supportive and inclusive work environment.