Fraud Protection Specialist - Card Member Support

American Express Services Europe Limited; Taguig; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Comprehensive medical and dental benefits

Flexible working model

Career development opportunities

Wellness support programs

Job summary

A leading financial services provider in Taguig is seeking an Account Protection Specialist to provide exceptional service to U.S. card members dealing with potential fraud. The ideal candidate will have 2+ years of customer service experience and skills in analytical problem-solving. Responsibilities include making calls to identify fraudulent charges and reviewing fraud claims. This role offers a hybrid work model and a range of benefits to support your professional development and well-being.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a related industry.
• Experience with fraud investigation or prevention is a plus.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Make outbound or inbound calls to identify fraudulent charges.
• Review and decide on fraud claims from card members.
• Conduct real-time risk assessments on transactions.

Skills

Customer service skills

Analytical skills

Communication skills

Problem-solving

Empathy

Job description

A leading financial services provider in Taguig is seeking an Account Protection Specialist to provide exceptional service to U.S. card members dealing with potential fraud. The ideal candidate will have 2+ years of customer service experience and skills in analytical problem-solving. Responsibilities include making calls to identify fraudulent charges and reviewing fraud claims. This role offers a hybrid work model and a range of benefits to support your professional development and well-being.