Member Care Specialist — Inbound Support & Claims

Sun Life; Philippines; On-site; PHP 335,000 - 603,000; Full time

Job summary

Sun Life Philippines is seeking a Client Care Representative for US Member Services in the Philippines. You will handle member inquiries via inbound calls, with research and outbound follow-up as needed, covering eligibility, coverage and claims.

Expect to listen actively, guide members through processes with empathy, meet productivity and quality targets, and work overtime during peak periods. Strong English communication and multitasking skills are essential.

Qualifications

• College graduate.
• Minimum 1 year inbound call center experience, up to 4 years.
• Fluency in English speaking and writing.
• Ability to handle 3 concurrent chats with customers.
• Strong written communication skills and fast typing (25 wpm, 95% accuracy).
• Customer-centric approach with empathy and problem-solving skills.
• Able to work overtime during peak periods and night shifts.
• Proficient with Windows and standard office tools.

Responsibilities

• Handle member inquiries via inbound calls and follow-up as needed.
• Explain eligibility, coverage and claims related to group benefits.
• Deliver empathetic, accurate information and resolve issues.
• Maintain productivity, adherence and quality standards.
• Collaborate with team to maintain a positive work environment.

Skills

Customer service

Multitasking

Written communication

Verbal communication

Empathy

Problem solving

Team player

Attention to detail

Education

College graduate

Tools

Windows

Job description

Sun Life Philippines is seeking a Client Care Representative for US Member Services in the Philippines. You will handle member inquiries via inbound calls, with research and outbound follow-up as needed, covering eligibility, coverage and claims.

Expect to listen actively, guide members through processes with empathy, meet productivity and quality targets, and work overtime during peak periods. Strong English communication and multitasking skills are essential.