US HVAC Install Coordinator (ServiceTitan/Project Management) Shaw Onsite -Night

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 420,000 - 700,000; Full time

Job summary

IBEX Shaw, Mandaluyong is seeking an HVAC Install Coordinator to act as the single point of contact between Sales, Purchasing, Warehouse, Installation, and the customer. This on-site role supports US HVAC projects based in Virginia, ensuring every project is set up for a smooth installation.

You’ll coordinate materials, permits, scheduling, and project documentation, while maintaining clear communication and proactive problem solving to drive customer satisfaction and team efficiency.

Qualifications

• 3+ years HVAC industry experience preferred.
• Understanding of residential HVAC systems and installation processes.
• Knowledge of HVAC equipment, thermostats, IAQ products, and duct systems.
• Familiarity with local permitting requirements and mechanical codes.
• Experience with ServiceTitan or similar field service software preferred.
• Strong organizational and communication skills.
• Ability to prioritize effectively in a fast-paced environment.
• High level of accountability and attention to detail.

Responsibilities

• Build complete and accurate installation job packets.
• Order materials and equipment for installation projects.
• Verify equipment accuracy upon arrival and ensure proper staging.
• Coordinate schedules, manpower, equipment, and materials with Install Managers and Sales Teams.
• Secure permits and ensure compliance with local jurisdictions.
• Create invoices, job costing, and project documentation within ServiceTitan.
• Maintain proactive communication with customers and internal teams.
• Identify and resolve scheduling, permitting, or material challenges before they impact the customer experience.
• Support installation teams to ensure projects are completed efficiently and professionally.
• Participate in ongoing training and development opportunities.

Skills

HVAC experience

Residential systems

ServiceTitan familiarity

Permitting knowledge

Organizational skills

Job description

This is Work On Site in IBEX Shaw, Mandaluyong & Night Shift.

HVAC Install Coordinator - US HVAC Company (based in Virginia)

You’ll be the connection point between Sales, Purchasing, Warehouse, Installation, and the customer—ensuring every project is set up for success before installation day arrives.

Your ability to stay organized, communicate clearly, and solve problems proactively directly impacts customer satisfaction, team efficiency, and company growth.

What You’ll Be Responsible For:

• Building complete and accurate installation job packets
• Ordering materials and equipment for installation projects
• Verifying equipment accuracy upon arrival and ensuring proper staging
• Coordinating schedules, manpower, equipment, and materials with Install Managers and Sales Teams
• Securing permits and ensuring compliance with local jurisdictions
• Creating invoices, job costing, and project documentation within ServiceTitan
• Maintaining proactive communication with customers and internal teams
• Identifying and resolving scheduling, permitting, or material challenges before they impact the customer experience
• Supporting installation teams to ensure projects are completed efficiently and professionally
• Participating in ongoing training and development opportunities

What We’re Looking For:

• 3+ years of HVAC (Heating, Ventilation, Airconditioning, Cooling) industry experience preferred
• Understanding of residential HVAC systems and installation processes
• Knowledge of HVAC equipment, thermostats, IAQ products, and duct systems
• Familiarity with local permitting requirements and mechanical codes
• Experience with ServiceTitan or similar field service software preferred
• Strong organizational and communication skills
• Ability to prioritize effectively in a fast-paced environment
• High level of accountability and attention to detail

What Makes You Successful:

You don’t wait for problems.

You prevent them.

You thrive when juggling multiple priorities, keeping moving parts organized, and helping others succeed.

You understand that details matter because every missed detail affects a customer, a technician, or a teammate.

You take ownership, communicate clearly, and follow through on commitments.