On-site - Pasig 1-3 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Performance Bonus, Employee Recognition Program, Holiday Gifts
Government Mandated Benefits
Insurance Health & Wellness
HMO
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- We are looking for a skilled and customer-focused Field Service Engineer (or relevant title) to join our team. The ideal candidate will be responsible for providing exceptional service and support across the organizations. This includes installation, commissioning, maintenance, troubleshooting, and upgrades of various systems such as UPS, HVAC, BMS, CCTV, and more. The role involves regular on-site visits, technical evaluations, and ensuring the highest standards of service quality and customer satisfaction.
Duties and Responsibilities
- Deliver outstanding customer service and support during on-site interventions.
- Advise customers on best practices, new services, and potential upgrade opportunities.
- Perform startup/commissioningactivities for equipment across the Datashield product portfolio.
- Carry out preventive, scheduled, and unscheduled maintenanceon a wide range of equipment.
- Track and manage installed base(serviceable assets).
- Submit and document opportunities detectedduring service interventions.
- Provide support for serviceable Schneider equipment, including but not limited to:
- Electrical switchgear
- HVAC/CRAC systems
- UPS systems
- PDUs, RPPs
- BMS systems, PLCs, HMIs, Drives
- Security systems, access control, CCTV
- Fire alarm and suppression systems
- Lead or support on-site execution of modernization, upgrades, and end-of-life activities.
- Interpret technical documents such as blueprints, specifications, and service manuals.
- Conduct basic audits and assessments of customers’ electrical systems and equipment.
- Complete and submit detailed technical reportsafter every site visit.
- Obtain customer sign-off and confirmation post-service completion.
- Accurately report time and expensesfor each customer intervention on a daily basis.
- Properly label, document, and return all defective partsafter equipment repair.
- Develop and recommend innovative solutionsfor complex technical issues during installations.
- Evaluate and recommend equipment upgradesor new product solutions based on customer needs.
- Identify and relay potential sales opportunitiesbeyond the current scope of work to the sales team.
- Maintain constant communication with the planner/coordinatorto ensure smooth job execution.
- Escalate unresolved technical issues to the Field Service Technical Expertas needed.
- Perform remote diagnosticsand propose solutions where applicable.
- Execute other related tasksas assigned by management.
- Bachelor’s degree in Electronics, Electrical, or Mechanical Engineering.
- 2–4 yearsof relevant field experience, or an equivalent combination of education and practical experience in a related industry.
- Ability to travel as needed for client meetings and business opportunities.
- Willing to be assign in Rosario, Pasig City
- Willing to work from Mondays to Friday ( Saturday if necessary)
- Can start IMMEDIATELY
HR Generalist & Admin DataShield OEM Solution Inc.
Working Location
10 Jenny's Ave. 10 Jenny's Ave, Pasig, 1609 Metro Manila, Philippines
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