US Healthcare Representative

ACS pro Global Corporation; Bulacan; On-site; PHP 180,000 - 240,000; Full time

Job summary

ACS pro Global Corporation is seeking a Healthcare Representative to address inquiries about healthcare services, insurance, and benefits. You will provide information, resolve issues, and ensure customer satisfaction while handling documentation and reviewing medical records.

The role requires strong communication skills, proficiency in Microsoft Office, and on-site presence. Immediate availability is a plus as you join a service-focused team in Bulacan.

Qualifications

• At least 6 months of healthcare account experience.
• Strong communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Clearly explain benefits and plan options to members.
• Adhere to policies, procedures, and job aids for efficient operations and compliance.
• Respond to inquiries about benefits, eligibility, referrals, and claims.
• Ensure high-quality customer service by adhering to client service principles.

Skills

Healthcare experience

Strong communication

Office software

Tools

Microsoft Office

Job description

Job Description

A healthcare representative is a professional who addresses inquiries about healthcare services, insurance, and benefits. They provide information, resolve issues, and ensure customer satisfaction, often managing documentation and reviewing medical records.

Responsibilities

• Clearly explain the benefits and available plan options, ensuring that everything is easily understood.
• Adhere to policies, procedures, and job aids to ensure efficient operations and compliance.
• Responds promptly to members, staff, and providers by addressing inquiries about benefits, eligibility, referrals, and claims, following departmental policies and procedures.
• Ensure high-quality customer service by adhering to the client’s service principles.

Minimum Qualifications

• At least 6 months of healthcare account experience
• Strong communication skills
• Proficient in Microsoft Office applications
• Willing to work on-site
• Can start immediately