Customer Service Representative (Healthcare Account)

MetHealth; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO

Night Differential

Government Mandated Benefits

Career growth and development

Job summary

A healthcare service provider in Quezon City is seeking enthusiastic individuals for customer service roles. You will be responsible for assisting healthcare accounts, answering inquiries, and documenting interactions. Candidates need at least a High School Diploma and 1-3 years of customer service experience. Strong communication skills are vital as you work in an office environment with opportunities for career growth and benefits including HMO and government-mandated perks.

Qualifications

• 1-3 years of experience in customer service or healthcare support.
• Ability to work under pressure.
• Flexible in work hours.
• Problem-solving attitude and ability to work under pressure.
• Office-based role with onsite work hours.

Responsibilities

• Provide exceptional customer service for healthcare accounts.
• Assist with account issues and billing questions.
• Document customer interactions accurately.
• Document customer interactions in the database accurately.
• Work collaboratively with team members to enhance customer satisfaction.

Skills

Strong communication skills

Interpersonal skills

Problem-solving attitude

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service and support for healthcare accounts.
• Answer incoming calls and respond to customer inquiries effectively.
• Assist customers with account issues, billing questions, and service inquiries.
• Document customer interactions in the database accurately.
• Work collaboratively with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent required.
• Experience Level: 1-3 years of experience in customer service or healthcare support.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Problem-solving attitude and ability to work under pressure.
• Working Conditions: Office-based role with some flexibility in work hours. Work onsite.

High Salary for Dedicated and willing to process their application onsite same day after over the phone interview.

HMO, Nigh Diff, Government Mandated Benefits, Career growth and development