Customer Service Representative (Healthcare)

AddForce Human Resources Solution Inc.; Baguio; On-site; PHP 400,000 - 600,000; Full time

Job summary

A local human resources solution firm located in Baguio is looking for customer service representatives. The role involves responding to customer inquiries, providing information about products and services, and resolving complaints. Successful candidates will have strong communication skills and the ability to work during night shifts. HMO coverage starts on day one, and there is a possibility of relocation allowance.

Benefits

HMO since day 1

Possible inclusion of relocation allowance

Qualifications

• Experience in customer service is preferred but not required.
• Excellent communication skills are essential.
• Ability to work nightshifts and handle inbound calls.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Provide accurate information about products and services.
• Resolve customer issues and document interactions.

Job description

• Account: Healthcare / Financial
• With or without experience
• Voice account
• Inbound calls
• Pure Work Onsite
• Nightshift
• HMO since day 1
• Possible inclusion of relocation allowance

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer issues and complaints, escalating complex cases to the appropriate departments when necessary.
• Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
• Process orders, returns, refunds, and account updates as needed.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved