US Healthcare Front Desk - Onsite Cebu

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Tahche Outsourcing Services Inc. is seeking a Healthcare Front Desk Associate in Cebu City to assist patients, set appointments and handle general inquiries. This full-time, office-based role follows a US shift, offering a path into a fast-growing healthcare outsourcing organization.

Qualified candidates will have at least 1 year in a healthcare BPO, familiarity with CPT/ICD10/DX codes, and HIPAA training. Radiology/digital imaging experience is a plus.

Qualifications

• Minimum 1 year of BPO experience in a healthcare insurance account.
• Experience in radiology accounts/digital imaging centers is a plus.
• Experience with appointment scheduling and back office is a plus.
• Familiar with CPT, ICD/ICD10, and DX codes.
• HIPAA training/certification.

Responsibilities

• Receive incoming calls from customers and assist them with their needs.
• Assist in setting appointments for patients and double-check appointment confirmation.
• Gather information related to customers’ concerns and provide appropriate resolution.
• Open and maintain customer accounts by updating account information.
• Escalate customer concerns that are critical or require immediate resolution beyond agent capability.
• Process orders and label faxes received electronically.
• Call patients to update them with their upcoming scheduled procedures including clinical preparations.

Skills

Appointment scheduling

Customer service

Back office support

Medical coding knowledge

Job description

Job Description

As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks. This is a full-time role, on a US shift and on a Work in the office set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES

• Receive incoming calls from customers and assist them with their needs
• Assist in setting appointments for patients and double-check appointment confirmation
• Gather information related to customers’ concerns and provides appropriate resolution
• Open and maintain customer accounts by updating account information
• Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
• Process orders and label faxes received electronically
• Call patients to update them with their upcoming scheduled procedures including clinical preparations

Job Qualifications

• With BPO experience of at least 1 year in a healthcare insurance account
• Experience in radiology accounts/digital imaging centers is a plus
• Experienced with appointment scheduling and back office is a plus
• Must be familiar with CPT, ICD/ICD10, and DX codes
• Trained/certified in HIPAA