Front Desk Associate

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Ideal candidates have at least 1 year of BPO experience in health insurance accounts, knowledge of CPT/ICD codes, and familiarity with digital imaging or radiology workflows. Prior appointment scheduling and back-office experience are a plus.

Qualifications

• 1 year of BPO experience in healthcare insurance is required.
• Familiarity with CPT, ICD/ICD10, and DX codes is a plus.
• HIPAA training/certification is required.

Responsibilities

• Receive incoming calls from customers and assist with their needs.
• Assist in setting appointments for patients and confirm appointments.
• Gather information related to customers’ concerns and provide resolution.
• Open and maintain customer accounts by updating information.
• Escalate critical concerns beyond agent capability.
• Process orders and label faxes received electronically.
• Call patients to update them about upcoming procedures and clinical prep.

Skills

BPO experience

Healthcare insurance account

Appointment scheduling

HIPAA training

Job description

Job Description

• Receive incoming calls from customers and assist them with their needs
• Assist in setting appointments for patients and double-check appointment confirmation
• Gathers information related to customers’ concerns and provides appropriate resolution
• Open and maintain customer accounts by updating account information
• Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
• Process orders and label faxes received electronically
• Call patients to update them with their upcoming scheduled procedures including clinical preparations.

Job Qualifications

• With BPO experience of at least 1 year in a healthcare insurance account
• Experience in radiology accounts/digital imaging centers is a plus
• Experienced with appointment scheduling and back office is a plus
• Must be familiar with CPT, ICD/ICD10, and DX codes
• Trained/certified in HIPAA