Heathcare Account Associate Cebu

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts

Collaborative environment with growth opportunities

Health Insurance, HMO

Job summary

A customer service company is seeking Healthcare Customer Service Representatives in Cebu City, responsible for assisting patients with inquiries and service-related concerns through various channels. This on-site position offers competitive pay, performance-based incentives, and comprehensive training from Day 1. Ideal candidates are High School graduates with a customer-oriented approach and basic computer skills. Embrace a collaborative environment with growth opportunities in the healthcare sector.

Qualifications

• High School or Senior High School graduate, with a college education preferred.
• Customer-oriented with attention to detail.
• Basic computer skills and ability to multitask.
• Onsite availability in Cebu City.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Customer-oriented

Attention to detail

Basic computer skills

Multitasking ability

Communication skills

Education

High School or Senior High School graduate

College preferred

Job description

Caldwell Communications Consultancy Philippines

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Customer Service Representative – Healthcare

Cebu City - Cebu | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Cebu. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, claims, and coverage
• Assist with form submissions and claim processing
• Document all interactions accurately
• Escalate complex issues to supervisors when necessary
• Maintain service quality and satisfaction metrics

Schedule & Training

• Shifting schedules including nights and weekends
• Paid training on healthcare systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-oriented with attention to detail
• Basic computer skills and multitasking ability
• Onsite availability in Cebu City

Why Join Us

• Competitive pay and incentives
• Exposure to healthcare accounts and industry knowledge
• Collaborative environment with growth opportunities

Medical Reimbursement

Insurance Health & Wellness

Health Insurance, HMO