Healthcare Front Desk: Patient Scheduling & Support

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Tahche Outsourcing Services Inc. is seeking a Healthcare Front Desk Associate in Cebu City to assist patients, set appointments and handle general inquiries. This full-time, office-based role follows a US shift, offering a path into a fast-growing healthcare outsourcing organization.

Qualified candidates will have at least 1 year in a healthcare BPO, familiarity with CPT/ICD10/DX codes, and HIPAA training. Radiology/digital imaging experience is a plus.

Qualifications

• Minimum 1 year of BPO experience in a healthcare insurance account.
• Experience in radiology accounts/digital imaging centers is a plus.
• Experience with appointment scheduling and back office is a plus.
• Familiar with CPT, ICD/ICD10, and DX codes.
• HIPAA training/certification.

Responsibilities

• Receive incoming calls from customers and assist them with their needs.
• Assist in setting appointments for patients and double-check appointment confirmation.
• Gather information related to customers’ concerns and provide appropriate resolution.
• Open and maintain customer accounts by updating account information.
• Escalate customer concerns that are critical or require immediate resolution beyond agent capability.
• Process orders and label faxes received electronically.
• Call patients to update them with their upcoming scheduled procedures including clinical preparations.

Skills

Appointment scheduling

Customer service

Back office support

Medical coding knowledge

Job description

Tahche Outsourcing Services Inc. is seeking a Healthcare Front Desk Associate in Cebu City to assist patients, set appointments and handle general inquiries. This full-time, office-based role follows a US shift, offering a path into a fast-growing healthcare outsourcing organization.

Qualified candidates will have at least 1 year in a healthcare BPO, familiarity with CPT/ICD10/DX codes, and HIPAA training. Radiology/digital imaging experience is a plus.