Healthcare Customer Service Associate

The Hird Corp.; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading healthcare account provider in Cebu City seeks dedicated Customer Service Representatives to assist patients and providers. The role offers competitive salary, HMO coverage, and performance incentives in a supportive work environment. Applicants should be college graduates (with or without experience) or have relevant high school qualifications and at least 6 months BPO/CSR experience. This position requires onsite availability and willingness to work shifting schedules.

Benefits

Competitive salary package

HMO coverage

Performance incentives

Career growth and training opportunities

Supportive work environment

Qualifications

• At least 6 months BPO/CSR experience; healthcare experience is a plus.
• Amenable to work onsite.
• Willing to work on shifting schedules.

Responsibilities

• Assist patients, members, and providers with inquiries.
• Deliver compassionate, accurate, and efficient support.
• Handle account updates and service resolutions.
• Represent the brand with professionalism.

Skills

Compassionate support

Efficient communication

Problem-solving

Education

College Graduate

SHS Graduate/2nd year college undergrad

Highschool (Old Curriculum)

Job description

Location: IT Park, Lahug, Cebu City

Schedule:Shifting / Night Shift

Join a team that makes a real difference—one call at a time!

Are you passionate about helping others and ready to grow your career in a supportive, dynamic environment? Our Healthcare Account is expanding, and we’re looking for dedicatedCustomer Service Representativesto join our team!

What You’ll Do

• Assist patients, members, and providers with inquiries and service needs
• Deliver compassionate, accurate, and efficient support
• Handle account updates, benefits information, and service resolutions
• Represent the brand with professionalism and care

What We’re Looking For

• College Graduate (with or without experience)
• SHS Graduate/ 2nd year college undergrad
• Highschool (Old Curriculum)
• At least 6 months BPO/CSR experience(Healthcare experience is a plus!)
• Amenable to work onsite
• Willing to work on shifting schedules

Perks & Benefits

• Competitive salary package
• HMO coverage
• Performance incentives
• Career growth and training opportunities
• Supportive work environment