Healthcare Associate

The Hird Corp.; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonuses

HMO coverage on Day 1

Paid training

Career growth opportunities

Supportive work environment

Job summary

A healthcare solutions provider based in Cebu City is looking for a Customer Service Representative to manage inquiries related to health benefits and claims. Ideal candidates must have at least 6 months of BPO experience and be comfortable working onsite with shifting schedules. The role offers a competitive salary, performance bonuses, and health coverage from Day 1, alongside opportunities for career growth in healthcare operations.

Qualifications

• At least 6 months of BPO/call center experience required.
• Healthcare account experience is an advantage.
• Amenable to work onsite and on shifting schedules, including night shifts.

Responsibilities

• Handle inbound calls, chats, or emails from healthcare members and providers.
• Provide accurate information regarding benefits, claims, eligibility, and billing.
• Document interactions and follow established healthcare policies.
• Resolve concerns efficiently while demonstrating empathy and professionalism.
• Maintain confidentiality and comply with HIPAA guidelines.

Skills

Customer service skills

Empathy

Problem-solving

Education

College Graduate

2nd College Undergrad

Senior High School Graduate

Job description

Location: IT Park, Lahug, Cebu City

CEBU CITY - ONSITE WORK

As a CSR for our Healthcare Account, you will handle customer inquiries related to health benefits, claims, coverage, billing, and general healthcare services. You will ensure compliance with healthcare regulations while maintaining excellent service standards across every interaction.

Key Responsibilities

• Handle inbound calls, chats, or emails from healthcare members and providers
• Provide accurate information regarding benefits, claims, eligibility, and billing
• Document interactions and follow established healthcare policies and procedures
• Resolve concerns efficiently while demonstrating empathy and professionalism
• Maintain confidentiality and comply with HIPAA guidelines

Qualifications

• College Graduate
• 2nd College Undergrad
• SHS Graduate
• At least 6 months BPO/call center experience (required)
• Healthcare account experience is an advantage
• Amenable to work onsite and on shifting schedules, including night shifts

Why Join Us?

• Competitive salary package + performance bonuses
• HMO coverage on Day 1
• Paid training with comprehensive healthcare knowledge
• Career growth opportunities in healthcare operations
• Supportive and professional work environment