Customer Service Representative - Healthcare Account

XMC BPO Manila; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

13th Month Pay

Paid Holidays

Job Training

Professional Development

Job summary

A leading BPO service provider is looking for a Customer Service Representative for a healthcare account in Cebu City. This full-time role requires providing outstanding service to patients and healthcare providers, handling inquiries, and maintaining accurate customer information. Ideal candidates possess excellent communication skills and a high school diploma, with 0–2 years of customer service experience. The job offers flexible working hours and opportunities for professional development.

Qualifications

• 0–2 years experience in a customer service role.
• Strong multitasking and time management abilities.
• Willingness to work flexible hours.

Responsibilities

• Provide excellent customer service to patients and healthcare providers.
• Handle inquiries and resolve issues in a timely manner.
• Assist in processing patient accounts.
• Maintain and update customer information accurately.
• Collaborate with healthcare teams.

Skills

Excellent communication

Interpersonal skills

Empathetic attitude

Education

High School diploma or equivalent

Job description

Customer Service Representative – Healthcare Account

XMC BPO Manila

Location: On-site – Cebu

Work Type: Full-time

Experience Level: 0–2 years

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag‑Ibig Fund, Paid Holidays

Professional Development

Job Training, Professional Development

Description

• Provide excellent customer service to patients and healthcare providers.
• Handle inquiries and resolve issues in a timely manner.
• Assist in the processing of patient accounts and provide necessary information.
• Maintain and update customer information in the system accurately.
• Collaborate with healthcare teams to improve service delivery.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Empathetic and patient‑focused attitude.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Willingness to work flexible hours as needed.

Working Location

8th floor, BPOSeats – GAGFA Tower Call Center, Cebu. F. Cabahug St, Cebu City, 6000 Cebu, Philippines