Healthcare Front Desk Associate

Logify Inc.; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Logify Inc. in Cebu City, Philippines is seeking a customer support specialist to handle incoming calls, assist patients, and schedule appointments. You will gather patient information, update accounts, and ensure timely resolutions, while escalating complex issues as needed.

Requirements include at least 1 year of BPO experience in healthcare insurance, with preferred exposure to radiology accounts or digital imaging centers. Knowledge of CPT/ICD10 and HIPAA training is required.

Qualifications

• At least 1 year BPO experience in healthcare insurance accounts.
• Experience with radiology accounts or digital imaging centers is a plus.
• Experience with appointment scheduling and back office is a plus.
• Familiar with CPT, ICD/ICD10, and DX codes.
• HIPAA training or certification is required.

Responsibilities

• Receive calls from customers and assist with their needs.
• Set appointments for patients and confirm them.
• Gather information related to customers' concerns and provide resolutions.
• Open and maintain customer accounts by updating information.
• Escalate critical issues beyond agent capability.
• Process orders and label electronically received faxes.
• Call patients to update them on upcoming scheduled procedures and preparations.

Skills

BPO experience

Appointment scheduling

Back office

CPT/ICD10 knowledge

HIPAA training

Job description

DUTIES AND RESPONSIBILITIES:

• Receive incoming calls from customers and assist them with their needs


• Assist in setting appointments for patients and double-check appointment confirmation


• Gathers information related to customers' concerns and provides appropriate resolution


• Open and maintain customer accounts by updating account information


• Escalate customer concerns that are critical or requires immediate resolution beyond agent capability


• Process orders and label faxes received electronically


• Call patients to update them with their upcoming scheduled procedures including clinical preparations

QUALIFICATIONS:

• With BPO experience of at least 1 year in a healthcare insurance account


• Experience in radiology accounts/digital imaging centers is a plus


• Experienced with appointment scheduling and back office is a plus


• Must be familiar with CPT, ICD/ICD10, and DX codes


• Trained/certified in HIPAA