USRN Training Supervisor – El Paso Account | TWFH | Priority Hiring

Gratitude Philippines; Davao City; Remote; PHP 446,000 - 781,000; Full time

Job summary

Gratitude Philippines seeks a qualified trainer with an active USRN license and proven experience in knowledge transfer within BPO/CPO environments. The role emphasizes clinical documentation, adaptation to client formats, and adherence to evidence-based guidelines across departments.

You will lead a team and collaborate with medical staff to boost performance and outcomes. The ideal candidate brings 2+ years of clinical practice, strong clinical decision-making, and familiarity with

Qualifications

• Active USRN license
• Experience with Kirkpatrick Learning Effectiveness
• 1–2 years of trainer experience in BPO/CPO
• Experience leading a team
• Clinical background in orthopedics, ER, ICU, neurology, occupational medicine or rehabilitation
• Subject Matter Expertise in medical/clinical domains
• Knowledge of Medical/Clinical Summary Writing per standard formats
• Familiarity with Evidence-Based Guidelines or client guidelines
• Clinical Decision Making with adherence to guidelines

Skills

USRN license

Kirkpatrick method

BPO trainer

Team leadership

Clinical background

Clinical writing

Guideline familiarity

Clinical decision making

Jurisdictional guidelines

Job description

Qualifications:

• Active USRN license
• Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness; teaching credentials or certification a plus.
• At least 1-2 years of relevant trainer experience in BPO/CPO
• With experience managing or leading a team
• Strong clinical background in orthopedics, emergency room, intensive care, neurology, occupational medicine or rehabilitation useful. 3. At least 2 years of recent & pertinent clinical/hospital or similar experience.
• Clinical Subject Matter Expertise with the use of technical and professional knowledge and skills to accomplish results related to the process handled.
• Knowledgeable in Medical/Clinical Summary Writing. The manner of narrating clinical picture consistent with a standard format of documentation per client format and jurisdictional requirement covering critical elements of narrative from subjective, objective, assessment, treatment planning.
• State Specific Evidence-Based Guidelines or Client Proprietary Guidelines familiarity with the appropriate evidence-based guidelines used or client proprietary guidelines in coming up with a clinical decision related to a treatment, diagnosis, or health condition.
• Clinical Decision-Making skills with ability to make sound clinical decision concisely after considering various available information and
• courses of action consistent with jurisdictional clinical guidelines or client mandated guidelines.

Certificate/Credentials:

• USRN (Any state)

Recruitment Process:

• Validation
• Zwayam profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding