Urgent Hiring: Hotel Manager (Hotelier)

Private Advertiser; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a Hotel Manager to oversee the day‑to‑day operations, ensure guest service excellence, and achieve revenue and profitability targets while maintaining high standards of cleanliness, safety, and efficiency.

You will lead and coach hotel departments, manage staffing, monitor performance and guest feedback, and coordinate with senior management to ensure all areas work together to meet business targets and company standards.

Qualifications

• Strong leadership and team-building abilities.
• Proven experience in managing multiple hotel operations.
• Demonstrated excellence in guest relations and service standards.
• Solid understanding of occupancy, revenue, and cost implications.
• Effective communication with staff, guests and senior management.

Responsibilities

• Oversee the daily operations of the hotel across Front Office, Housekeeping, Maintenance, Security and other areas.
• Ensure smooth coordination among departments and shifts.
• Conduct regular property inspections for cleanliness, facilities and equipment.
• Address guest concerns promptly and professionally.
• Enforce company policies, procedures and service standards consistently.
• Manage staffing needs based on occupancy and operational requirements.
• Maintain consistent, courteous, efficient, and professional guest service.
• Monitor guest feedback and service recovery cases.
• Track daily, weekly and monthly performance to meet revenue and profitability targets.
• Lead, coach and supervise hotel employees and department heads.

Skills

Leadership

People management

Guest relations

Operations management

Communication

Education

Bachelor's in Hotel/Restaurant Management

Business Administration

Job description

About the role

The Hotel Manager is responsible for the overall day-to-day management and performance of the assigned hotel. The role ensures that the property delivers excellent guest service, achieves revenue and profitability targets, maintains high standards of cleanliness, safety, and operational efficiency, and develops a disciplined and service-oriented hotel team. The Hotel Manager serves as the overall person-in-charge of the hotel and ensures that all departments work together to meet business targets and company standards.

Key responsibilities

• Oversee the overall daily operations of the hotel, including Front Office, Housekeeping, Maintenance/Engineering, Security, and other operational areas

• Ensure smooth coordination among all hotel departments and shifts

• Conduct regular property inspections to ensure rooms, facilities, equipment, and public areas are maintained according to company standards

• Ensure operational concerns and guest-related issues are addressed promptly

• Implement and consistently enforce company policies, operating procedures, and service standards

• Ensure proper staffing and deployment based on hotel occupancy and operational requirements

• Ensure guests receive consistent, courteous, efficient, and professional service

• Monitor guest feedback, complaints, and service recovery cases

• Monitor the hotel's daily, weekly, and monthly business performance and ensure achievement of assigned revenue, occupancy, sales, and profitability targets

• Lead, coach, and supervise hotel employees and department/team heads

About you

• Bachelor's degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, Management, or a related field

• At least 5 years of experience in hotel or hospitality operations, with significant experience in a managerial capacity

• Experience managing multiple hotel operational functions

• Demonstrated experience in people management, guest relations, business performance, and hotel operations

• Leadership and people management skills with ability to provide clear direction and develop employees

• Guest orientation with understanding of guest needs and ability to ensure consistently high service standards

• Business acumen and understanding of how occupancy, pricing, revenue, costs, and operational decisions affect hotel profitability

• Problem solving and decision making skills to respond quickly to operational and guest-related concerns

• Operational excellence with ability to maintain consistent standards for cleanliness, service, safety, efficiency, and property condition

• Effective communication and collaboration skills with employees, guests, senior management, and support departments

Working conditions

• Assigned primarily to the hotel/property

• Requires flexibility to work on weekends, holidays, evenings, and shifting schedules depending on operational requirements

• Must be available to respond to significant hotel emergencies or operational concerns

• Requires regular inspection and movement throughout guest rooms, public areas, back-of-house areas, and hotel facilities