Hotel General Manager

Crown Regency Hotels & Resorts; Davao City; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

Crown Regency Hotels & Resorts in Davao City seeks a Hotel General Manager to oversee daily operations across Front Office, Housekeeping, F&B, Engineering and Security, ensuring excellent guest experiences. You will lead, train, and evaluate staff; set performance standards; manage budgets; monitor occupancy and revenue; and work with Sales and Marketing to increase bookings.

Ideal candidates hold a related degree, several years in hotel operations, and demonstrate strong leadership,

Qualifications

• Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or related field.
• Several years of experience in hotel or hospitality operations, preferably in supervision or management.
• Strong leadership and customer service skills.
• Knowledge of hotel operations and financial management.

Responsibilities

• Oversee daily operations of Front Office, Housekeeping, Food and Beverage, Engineering, and Security.
• Ensure guests receive excellent service and have a comfortable and positive stay.
• Lead, motivate, train, and evaluate hotel employees.
• Set performance standards and enforce hotel policies and procedures.
• Handle guest complaints and resolve operational issues professionally and promptly.
• Monitor room occupancy, reservations, revenue, and overall hotel performance.
• Develop and manage departmental budgets and control operating expenses.
• Work closely with the sales and marketing team to increase bookings and revenue.
• Ensure compliance with health, safety, sanitation, and legal requirements.
• Maintain the cleanliness, appearance, safety, and overall condition of the property.

Skills

Leadership

Communication

Customer service

Financial management

Decision making

Problem solving

Staff development

Education

Bachelor's degree in Hotel Management or related field

Job description

About the role

The Hotel General Manager is responsible for the overall management and daily operations of the hotel. The role focuses on ensuring excellent guest experiences, maintaining high service standards, leading employees, controlling costs, and achieving the hotel's financial and operational goals.

Key responsibilities

• Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food and Beverage, Engineering, and Security.

• Ensure guests receive excellent service and have a comfortable and positive stay.

• Lead, motivate, train, and evaluate hotel employees.

• Set performance standards and ensure employees follow hotel policies and procedures.

• Handle guest complaints and resolve operational issues professionally and promptly.

• Monitor room occupancy, reservations, revenue, and overall hotel performance.

• Develop and manage departmental budgets and control operating expenses.

• Work closely with the sales and marketing team to increase bookings and revenue.

• Ensure compliance with health, safety, sanitation, and legal requirements.

• Maintain the cleanliness, appearance, safety, and overall condition of the property.

About you

• Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field is preferred.

• Several years of experience in hotel or hospitality operations, preferably in a supervisory or managerial position.

• Strong leadership and decision-making skills.

• Excellent communication and customer-service skills.

• Good knowledge of hotel operations and financial management.

• Ability to manage employees and work under pressure.

• Strong organizational and problem-solving skills.

• Professional, approachable, and guest-oriented attitude.

• Knowledge of hotel management systems and common office software is an advantage.