Hotel Manager

HSO Group of Companies; Ozamiz; On-site; PHP 600,000 - 900,000; Full time

Job summary

HSO Group of Companies is seeking an experienced hotel Operations Manager to oversee daily hotel activities in Ozamiz. You will lead Front Office, Housekeeping, F&B, Engineering, and Security to ensure guest satisfaction and seamless service.

The role requires coordinating with department heads, monitoring occupancy and revenue, enforcing standards, and preparing for VIPs and events. You will drive continuous improvement, staff development, and compliance with health and safety regulations.

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, F&B, Engineering, and Security.
• Ensure departments operate efficiently according to hotel policies, standards, and procedures.
• Monitor room occupancy, reservations, check-ins/outs, and guest requests.
• Ensure excellent guest service and high levels of guest satisfaction.
• Handle and resolve guest complaints promptly and professionally.
• Conduct regular inspections of guest rooms and public areas for cleanliness and safety.
• Supervise Department Heads and Supervisors to ensure smooth operations.
• Monitor staff attendance, grooming, performance, and compliance with standards.
• Assist in recruitment, training, orientation, coaching, and performance evaluation.
• Prepare and implement operational procedures, service standards, and guidelines.
• Monitor revenues, operating expenses, and departmental budgets.
• Coordinate with Sales and Marketing to boost bookings, events, restaurant sales.
• Review occupancy, revenue, and incident reports daily.
• Lead management meetings and operational briefings.
• Develop action plans addressing operational problems and service deficiencies.
• Maintain relationships with guests, suppliers, and partners.
• Prepare hotel for VIPs, group bookings, events and conferences.
• Respond to emergencies and incidents with appropriate action.
• Promote teamwork and guest-focused service culture.
• Perform other duties as assigned by Management.

Job description

• Oversee the overall daily operations of the hotel, including Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance, Security, and other hotel functions.

• Ensure that all hotel departments operate efficiently and in accordance with established hotel policies, standards, and procedures.

• Monitor room occupancy, room availability, reservations, check-ins, check-outs, room status, and guest requests.

• Ensure excellent guest service and maintain high standards of guest satisfaction and hospitality.

• Handle and resolve guest complaints, concerns, and service issues promptly and professionally.

• Conduct regular inspections of guest rooms, public areas, facilities, and other hotel premises to ensure cleanliness, safety, and proper maintenance.

• Supervise and coordinate with Department Heads and Supervisors to ensure smooth daily operations.

• Monitor employee attendance, grooming, work performance, discipline, and compliance with hotel standards.

• Assist in the recruitment, training, orientation, coaching, and performance evaluation of hotel employees.

• Prepare and implement operational procedures, service standards, and departmental guidelines.

• Monitor hotel revenues, operating expenses, departmental budgets, and overall financial performance.

• Coordinate with the Sales and Marketing team to increase room bookings, events, restaurant sales, and other revenue-generating activities.

• Monitor and review room rates, occupancy levels, room inventory, and revenue opportunities.

• Ensure proper coordination between Reservations, Front Office, Housekeeping, and other operating departments regarding room status and guest requirements.

• Ensure that rooms are properly prepared, inspected, and released for guest occupancy.

• Monitor the hotel’s inventory, supplies, equipment, and operating assets and ensure proper utilization and control.

• Coordinate with Engineering/Maintenance regarding preventive maintenance, repairs, utilities, and facility concerns.

• Ensure compliance with health, safety, sanitation, fire safety, security, and other applicable government and hotel requirements.

• Review daily operational reports, including occupancy reports, revenue reports, incident reports, guest feedback, and departmental reports.

• Conduct regular management meetings and operational briefings with department heads.

• Develop and implement action plans to address operational problems, guest complaints, service deficiencies, and employee performance issues.

• Maintain good relationships with guests, suppliers, business partners, and other stakeholders.

• Ensure the hotel is properly prepared for VIP guests, group bookings, events, conferences, and special occasions.

• Respond to emergencies and operational incidents and ensure appropriate action is taken.

• Promote teamwork, professionalism, discipline, and a guest-focused service culture among employees.

• Perform other duties and responsibilities that may be assigned by Management.