Urgent Hiring: Handover Specialist│ On-site (Symfoni, Kamias)│Regular

Taft Property Venture Development Corp.; Philippines; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Accident Insurance

Leave Credits

Pantry & Amenities

Job summary

Taft Property Venture Development Corp. is seeking a dedicated Customer Service Coordinator to manage customer concerns, complaints, and punchlisting requests using our ticketing system, ensuring timely resolution and effective communication.

You will coordinate end-to-end handling from turnover to post-handover, maintain meticulous records, and collaborate with various departments to address unit concerns before turnover, contributing to a smooth customer experience.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or a related field, with at least 2 years of customer service experience in the Real Estate industry.
• Proficient in customer service software and ticketing systems; experience in real estate customer care and punchlisting processes is an advantage.
• Excellent communication, organizational, interpersonal, and problem-solving skills, with the ability to manage multiple concerns and priorities effectively.

Responsibilities

• Manage customer concerns, complaints, and punchlisting requests through a ticketing system, ensuring timely and effective resolution.
• Monitor and coordinate the end-to-end handling of customer issues, including unit turnover and post-handover concerns.
• Communicate and resolve unit concerns to relevant departments before turnover.
• Maintain accurate records of customer interactions, resolutions, and punchlisting activities, and prepare necessary reports.

Skills

Customer service experience

Communication

Organizational skills

Multitasking

Education

Bachelor's degree in Business Administration / Customer Service

Tools

Ticketing systems

Job description

About us:

Backed by a strong legacy and driven by innovation, Taft Properties continues to build communities that stand the test of time. Its creations include Horizons 101, Taft East Gate, Soltana Nature Residences, Symfoni, and Citation Residences—where life grows forward.

About the role:

• Manage customer concerns, complaints, and punchlisting requests through a ticketing system, ensuring timely and effective resolution.
• Monitor and coordinate the end-to-end handling of customer issues, including unit turnover and post-handover concerns.
• Communicate and resolve unit concerns to relevant departments before turnover.
• Maintain accurate records of customer interactions, resolutions, and punchlisting activities, and prepare necessary reports.

Role Qualification:

• Bachelor's degree in Business Administration, Customer Service, or a related field, with at least 2 years of customer service experience in the Real Estate industry.
• Proficient in customer service software and ticketing systems; experience in real estate customer care and punchlisting processes is an advantage.
• Excellent communication, organizational, interpersonal, and problem-solving skills, with the ability to manage multiple concerns and priorities effectively.

With Taft Properties, you will enjoy the following:

Comprehensive Health Coverage

• Medical and Dental Insurance (upon regularization)
• Life and Accident Insurance (upon regularization)

Work-Life Balance

• Leave credits to support your rest, wellness, and personal commitments

Comfortable Workplace Perks

• Enjoy access to our pantry and office amenities

Be part of a team that values employee wellbeing, engagement, and growth.