Handover & Customer Experience Specialist

Taft Property Venture Development Corp.; Philippines; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Accident Insurance

Leave Credits

Pantry & Amenities

Job summary

Taft Property Venture Development Corp. is seeking a dedicated Customer Service Coordinator to manage customer concerns, complaints, and punchlisting requests using our ticketing system, ensuring timely resolution and effective communication.

You will coordinate end-to-end handling from turnover to post-handover, maintain meticulous records, and collaborate with various departments to address unit concerns before turnover, contributing to a smooth customer experience.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or a related field, with at least 2 years of customer service experience in the Real Estate industry.
• Proficient in customer service software and ticketing systems; experience in real estate customer care and punchlisting processes is an advantage.
• Excellent communication, organizational, interpersonal, and problem-solving skills, with the ability to manage multiple concerns and priorities effectively.

Responsibilities

• Manage customer concerns, complaints, and punchlisting requests through a ticketing system, ensuring timely and effective resolution.
• Monitor and coordinate the end-to-end handling of customer issues, including unit turnover and post-handover concerns.
• Communicate and resolve unit concerns to relevant departments before turnover.
• Maintain accurate records of customer interactions, resolutions, and punchlisting activities, and prepare necessary reports.

Skills

Customer service experience

Communication

Organizational skills

Multitasking

Education

Bachelor's degree in Business Administration / Customer Service

Tools

Ticketing systems

Job description

Taft Property Venture Development Corp. is seeking a dedicated Customer Service Coordinator to manage customer concerns, complaints, and punchlisting requests using our ticketing system, ensuring timely resolution and effective communication.

You will coordinate end-to-end handling from turnover to post-handover, maintain meticulous records, and collaborate with various departments to address unit concerns before turnover, contributing to a smooth customer experience.