Customer Service Turnover Specialist

Golden Topper; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Holiday Gifts

HMO Health & Wellness

Employee Discount

Apprenticeship Program

Professional Development

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Solo Parent Leave

Vacation Leave

Job summary

Golden Topper is an emerging real estate developer whose mission is to redefine city skylines across the Philippines and foster sustainable development with high-value properties. We are seeking a Customer Service Specialist to provide end-to-end support during unit turnover, coordinating with Engineering, PMO, and Legal to ensure a seamless buyer experience.

The role focuses on buyer communications, turnover readiness, and meticulous record-keeping to ensure compliance with company policies and

Qualifications

• Graduate of a business-related course.
• 1–2 years of customer service-turnover experience.

Responsibilities

• Respond to buyer inquiries via calls, emails, social media, and walk-ins regarding unit status and turnover schedules.
• Monitor unit readiness coordinating with Engineering, PMO and other departments to ensure turnover readiness.
• Coordinate and schedule buyer appointments for turnover activities and viewings.
• Assist buyers during viewing, inspection, and turnover for a smooth experience.
• Provide accurate project information and account status updates to prospective buyers.
• Maintain turnover monitoring tools, databases, and reports for timely follow-ups.
• Handle issuance and transfer of unit keys for rectification and turnover.
• Coordinate joint inspections to close punch list items and verify turnover readiness.
• Address warranty-related concerns with appropriate departments for timely resolution.
• Assist with DOAS document signing with Legal Team support.
• Prepare and submit turnover-related reports as required by Management.
• Ensure compliance with policies and turnover procedures.
• Perform other duties or special projects as assigned.

Skills

Interpersonal skills

Multi-tasking

Problem solving

Communication

Education

Business-related degree

Tools

MS Office

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts

Government Mandated Benefits

Insurance Health & Wellness

HMO

Employee Discount

Professional Development

Apprenticeship Program, Professional Development

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Golden Topper is an emerging real estate developer whose mission is to redefine city skylines across the Philippines and innovate the real estate landscape with world-class residences. Armed with extensive experience and leadership in residential development abroad, Golden Topper aims to bring sustainable development, high-value properties, and innovative home solutions to cater to even the most discerning lifestyles. Each project has been crafted with precision to engage, inspire senses, and provide comfortable living spaces.

As Golden Topper continues to grow, we are looking for a lot of great talents from different walks of life who can bring their individualities and creativity to strive excellence, attain rewards and achieve their full potentials with us.

The Customer Service Specialist is responsible for providing end-to-end customer service support throughout the unit turnover process, ensuring a seamless and positive experience for buyers. The role involves coordinating with internal departments, facilitating buyer communications, monitoring turnover readiness, and addressing post-turnover concerns while maintaining accurate records and ensuring compliance with company policies and service standards.

Duties and Responsibilities:

• Respond to buyer inquiries received through telephone calls, emails, social media platforms, and walk-in visits regarding unit status, turnover schedules, account updates, and related concerns.
• Conduct buyer notifications through phone calls, emails, SMS, and social media messaging platforms regarding unit availability for viewing, inspection, acceptance, and turnover activities.
• Monitor unit readiness by closely coordinating with Engineering, Property Management Office (PMO), and other concerned departments to ensure units are completed, presentable, and ready for turnover.
• Coordinate and schedule buyer appointments for unit viewing, inspection, acceptance, and turnover while ensuring efficient calendar management.
• Facilitate and assist buyers during unit viewing, inspection, and turnover activities to deliver a smooth, professional, and satisfactory customer experience.
• Assist prospective buyers by providing accurate project information, unit details, and account status updates.
• Maintain, monitor, and regularly update turnover monitoring tools, databases, reports, and trackers to ensure accurate documentation and timely follow-ups.
• Receive, safeguard, monitor, and facilitate the proper issuance, return, and transfer of unit keys for rectification works, inspections, and turnover activities.
• Coordinate and participate in joint inspections with Engineering and the Property Management Office (PMO) to validate turnover readiness and ensure all punch list items have been completed and closed.
• Handle warranty-related concerns by coordinating with the appropriate departments to ensure timely rectification and resolution of reported issues.
• Address homeowner inquiries, requests, and post-turnover concerns while ensuring prompt resolution and excellent customer service.
• Facilitate buyer invitations for the execution of the Deed of Absolute Sale (DOAS) and provide end-to-end assistance throughout the document signing process in close coordination with the Legal Team.
• Prepare, maintain, and submit reports related to turnover activities, buyer communications, and operational monitoring as required by Management.
• Ensure compliance with company policies, service standards, and established turnover procedures.
• Perform other related duties, special projects, and assignments that may be assigned by the Immediate Supervisor and Management from time to time.

Qualifications:

• Graduate of Business related course
• Preferably with 1 - 2 years of experience in customer service- turnover
• Knowledgeable in Sales operations management, sales administration, sales support
• Proficient in MS Office (Word, Excel, PowerPoint)
• Excellent Interpersonal Skill
• Has the ability to multi-task
• Good Problem-solving Skill

Customer Service Problem Solving Interpersonal Skills Technical Skills