Urgent Hiring: Handover Specialist│ On-site (Solaya, Lipa)│Regular

Taft Property Venture Development Corp.; Tangob; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Life and Accident Insurance

Leave credits

Office pantry

Job summary

Taft Property Venture Development Corp. in Batangas is seeking a customer service professional to manage concerns, complaints, and punchlisting requests using our ticketing system, ensuring timely resolution and clear communication with tenants and partners.

You will monitor end-to-end handling of issues, coordinate with relevant departments before turnover, and maintain accurate records and reports on interactions and outcomes.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or related field.
• At least 2 years of customer service experience in the Real Estate industry.
• Proficient in customer service software and ticketing systems.

Responsibilities

• Manage customer concerns, complaints, and punchlisting requests through the ticketing system.
• Monitor end-to-end handling of customer issues, including unit turnover and post-handover concerns.
• Communicate and resolve unit concerns to relevant departments before turnover.
• Maintain accurate records of customer interactions, resolutions, and punchlisting activities, and prepare reports.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree in Business Administration or related field

Tools

Ticketing systems

CRM software

Job description

About us:

Backed by a strong legacy and driven by innovation, Taft Properties continues to build communities that stand the test of time. Its creations include Horizons 101, Taft East Gate, Soltana Nature Residences, Symfoni, Solaya and Citation Residences—where life grows forward.

About the role:

• Manage customer concerns, complaints, and punchlisting requests through a ticketing system, ensuring timely and effective resolution.
• Monitor and coordinate the end-to-end handling of customer issues, including unit turnover and post-handover concerns.
• Communicate and resolve unit concerns to relevant departments before turnover.
• Maintain accurate records of customer interactions, resolutions, and punchlisting activities, and prepare necessary reports.

Role Qualification:

• Bachelor's degree in Business Administration, Customer Service, or a related field, with at least 2 years of customer service experience in the Real Estate industry.
• Proficient in customer service software and ticketing systems; experience in real estate customer care and punchlisting processes is an advantage.
• Excellent communication, organizational, interpersonal, and problem-solving skills, with the ability to manage multiple concerns and priorities effectively.

With Taft Properties, you will enjoy the following:

Comprehensive Health Coverage

• Medical and Dental Insurance (upon regularization)
• Life and Accident Insurance (upon regularization)

Work-Life Balance

• Leave credits to support your rest, wellness, and personal commitments

Comfortable Workplace Perks

• Enjoy access to our pantry and office amenities

Be part of a team that values employee wellbeing, engagement, and growth.