GET 10,000 PHP SIGN ON BONUS | START ASAP | Customer Service | Telco | Tarlac

Sutherland; Tarlac City; Sur place; PHP 201 000 - 290 000; Plein temps

Résumé du poste

Sutherland is seeking a Customer Service Associate to support our Wireless & Mobile Communications account in Tarlac. You’ll assist customers with billing, service issues, and upgrade requests while delivering a positive experience.

Ideal candidates have a high school diploma, recent customer service experience, strong communication skills, and the ability to multitask across several applications. Join our team to help customers reliably and professionally.

Qualifications

• High School Diploma or equivalent is required.
• Previous customer service experience.
• Strong written and verbal communication skills.
• Proficiency in MS Office, internet navigation, basic PC functions, and keyboarding (≥30 WPM).
• Ability to work with multiple applications and manage several tasks.
• Self-motivated, organized, detail-oriented, and adaptable, with the ability to learn client-specific information.
• Strong multitasking skills and prioritization.

Responsabilités

• Respond to customer requests with professionalism, patience, and empathy.
• Work toward achieving and exceeding established client and company performance standards.
• Keep customer account information accurate and up to date.
• Collaborate with teammates to resolve customer concerns effectively.
• Coordinate with relevant client departments when escalation is needed.
• Remain composed handling challenging interactions with empathy.
• Contribute to a positive team environment and take ownership of decisions.

Connaissances

Communication skills

Multitasking

Organizational skills

Adaptability

Empathy

Formation

High School Diploma or equivalent

Outils

MS Office

Internet navigation

Basic PC functions

Keyboarding 30 WPM

Description du poste

Your Role

As a Customer Service Associate supporting our Wireless & Mobile Communications account in Tarlac, you’ll help customers with a variety of account and service concerns. This includes assisting with billing and payment arrangements, troubleshooting service issues, addressing account suspension concerns, and supporting equipment upgrade requests.

Your ability to listen, empathize, and provide appropriate solutions will be essential in creating a positive customer experience while meeting the expectations of both the client and the company.

What You’ll Be Doing

• Respond to customer requests with professionalism, patience, and empathy.

• Work toward achieving and exceeding established client and company performance standards.

• Keep customer account information and records complete, accurate, and up to date.

• Collaborate with teammates to identify and resolve customer concerns effectively.

• Coordinate with relevant client departments when issues require escalation or additional support.

• Remain composed when handling challenging interactions and demonstrate empathy without taking difficult customer situations personally.

• Contribute positively in a team environment and take ownership of decisions and their potential impact on overall team results.

What You’ll Need

• High School Diploma or equivalent is required.

• Previous customer service experience.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office, internet navigation, basic PC functions, and keyboarding, with the ability to type at least 30 words per minute (WPM).

• Ability to work with multiple applications and manage several tasks within a computer-based environment.

• Self-motivated, organized, detail-oriented, and adaptable, with the ability to learn and apply client-specific information.

• Strong multitasking skills and the ability to prioritize responsibilities effectively.