MASSIVE HIRING - START ASAP | Customer Service Associate | Telco | Clark

Sutherland Philippines; Pampanga; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

Flexible scheduling

Performance incentives

Career development opportunities

Performance incentives

Career development

Job summary

A leading customer service provider in Pampanga, Philippines is looking for a Customer Service Associate. The role involves assisting customers with billing inquiries and resolving technical issues. Ideal candidates will have strong communication skills, experience in customer service, and the ability to work flexible hours. Enjoy perks like paid training, health benefits, and career development opportunities. Ensure your line remains open for team outreach between 10 AM and 7 PM.

Qualifications

• Finished at least 2 years in college or equivalent experience.
• Good customer service and multi-tasking abilities.
• Ability to work during shifting schedules.
• Good customer service, multi-tasking and problem-solving skills.
• Ability to work on shifting (graveyard) schedules and weekends.
• Willingness to grow more within the company by performing other duties/projects that may be assigned.
• Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

Responsibilities

• Handle calls and provide customer support.
• Identify customer needs and resolve issues.
• Conduct data entry and case management.
• Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner.
• Remain updated in client and internal processes, technology applications, utilities, and products.
• Utilize various internal and client based tools and applications for customer management and servicing.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• Adhere to company policies and procedures as described on the HR Handbook.

Skills

Excellent English written and verbal communication skills

Customer service skills

Multi-tasking skills

Problem-solving skills

Working knowledge on computers

Experience with AI tools (e.g., ChatGPT)

Computer literacy

Teamwork

Education

At least 2 years in college or High School Graduate + relevant work experience

High School Graduate with relevant experience

Tools

CRM tools

Internal tools

Internet/wireless basics

Job description

As a Customer Service Associate for our Wireless & Broadband Services account in Clark, you’ll be assisting customers with billing inquiries, resolving technical issues, and offering tailored solutions to enhance their experience with our products and services.

What’s the day-to-day vibe like in this role?

• Responsible for handling calls and providing customer support
• Identify and relate with various customer needs and scenarios
• Conduct issue identification and problem‑solving meeting customer needs and satisfaction
• Provide customers with cutting‑edge service in a friendly, confident and knowledgeable manner
• Remain updated in client and internal processes, technology applications, utilities, and products
• Utilize various internal and client based tools and applications for customer management and servicing
• Conduct data entry, documentation, and case management
• Work and partner with others within a team‑based environment
• Achieve and maintain required metrics and goals
• Adhere to company policies and procedures as described on the HR Handbook

You’re the perfect fit if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge on computers, the Internet and the wireless network industry
• Good customer service, multi‑tasking and problem‑solving skills
• Ability to work on shifting (graveyard) schedules and weekends
• Willingness to grow more within the company by performing other duties/projects that may be assigned
• Hands‑on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World‑class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.