Customer Experience Associate — Wireless & Mobile (Tarlac)

Sutherland; Tarlac City; Sur place; PHP 201 000 - 290 000; Plein temps

Résumé du poste

Sutherland is seeking a Customer Service Associate to support our Wireless & Mobile Communications account in Tarlac. You’ll assist customers with billing, service issues, and upgrade requests while delivering a positive experience.

Ideal candidates have a high school diploma, recent customer service experience, strong communication skills, and the ability to multitask across several applications. Join our team to help customers reliably and professionally.

Qualifications

• High School Diploma or equivalent is required.
• Previous customer service experience.
• Strong written and verbal communication skills.
• Proficiency in MS Office, internet navigation, basic PC functions, and keyboarding (≥30 WPM).
• Ability to work with multiple applications and manage several tasks.
• Self-motivated, organized, detail-oriented, and adaptable, with the ability to learn client-specific information.
• Strong multitasking skills and prioritization.

Responsabilités

• Respond to customer requests with professionalism, patience, and empathy.
• Work toward achieving and exceeding established client and company performance standards.
• Keep customer account information accurate and up to date.
• Collaborate with teammates to resolve customer concerns effectively.
• Coordinate with relevant client departments when escalation is needed.
• Remain composed handling challenging interactions with empathy.
• Contribute to a positive team environment and take ownership of decisions.

Connaissances

Communication skills

Multitasking

Organizational skills

Adaptability

Empathy

Formation

High School Diploma or equivalent

Outils

MS Office

Internet navigation

Basic PC functions

Keyboarding 30 WPM

Description du poste

Sutherland is seeking a Customer Service Associate to support our Wireless & Mobile Communications account in Tarlac. You’ll assist customers with billing, service issues, and upgrade requests while delivering a positive experience.

Ideal candidates have a high school diploma, recent customer service experience, strong communication skills, and the ability to multitask across several applications. Join our team to help customers reliably and professionally.