Customer Service Representative

GECO Asia Jobs 2022; Canlandog; On-site; PHP 508,000 - 608,000; Full time

Benefits offered by this job

Wellness programs

HMO on Day 1 for employees + 2 depend.

Quarterly appraisals and monthly pay

Up to 30 days paid leave, with up to 9

Job summary

GECO Asia Pte Ltd. is hiring a Customer Service Representative for a Telco account in Bacolod-Talisay, Philippines. You will handle inquiries, troubleshoot issues, and assist with billing while delivering excellent service.

You will work in shifts, leveraging your strong English communication skills and knowledge of telecom products to ensure high customer satisfaction and accurate processing of requests.

Qualifications

• At least 18 years old.
• High School or Senior High School graduate.
• Good English communication and interaction skills.
• Willing to work on shifting schedules.
• BPO experience is preferred.

Responsibilities

• Maintain a positive and professional attitude when assisting customers.
• Respond promptly to customer inquiries through various communication channels.
• Communicate effectively and provide accurate information to customers.
• Address and resolve customer complaints in a timely manner.
• Develop in-depth knowledge of telecommunications products and services.
• Process orders, forms, applications, and requests accurately.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with colleagues to ensure efficient customer service.
• Provide feedback to help improve service quality and efficiency.
• Ensure customer satisfaction by delivering exceptional support.

Skills

Good English communication

Willing to work on shifting schedules

BPO experience preferred

Telco account knowledge

Education

High School / Senior High School graduate

Job description

Customer Service Representative – Telco Account

Location: Bacolod-Talisay

As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will handle customer inquiries, troubleshoot service issues, assist with billing concerns, and ensure a high level of customer satisfaction. This role requires excellent communication skills, attention to detail, and a proactive approach to resolving customer concerns.

Don\'t miss out on these awesome benefits!

• Earn up to ₱50K monthly (Subject to terms and conditions)

• Wellness programs

• HMO on Day 1 for employees + 2 dependents upon regularization

• Quarterly appraisals and monthly performance incentives

• Up to 30 days of paid leave, with up to 21 days convertible to cash

Requirements

• At least 18 years old

• At least a High School or Senior High School graduate

• Good English communication and interaction skills

• Willing to work on shifting schedules

• BPO experience is preferred

Responsibilities

• Maintain a positive and professional attitude when assisting customers.

• Respond promptly to customer inquiries through various communication channels.

• Communicate effectively and provide accurate information to customers.

• Address and resolve customer complaints in a timely manner.

• Develop in-depth knowledge of telecommunications products and services.

• Process orders, forms, applications, and requests accurately.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with colleagues to ensure efficient customer service.

• Provide feedback to help improve service quality and efficiency.

• Ensure customer satisfaction by delivering exceptional support.

What\'s in it for you?

Be part of a dynamic team where you can develop your customer service skills, grow your career in the BPO industry, and enjoy competitive compensation and employee benefits.