Customer Service Representative - NO BPO EXPERIENCE NEEDED

Private Advertiser; Metro Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Private Advertiser in Metro Manila is hiring Customer Service Representatives for multiple onsite locations. No prior BPO experience required; fresh graduates with strong communication skills are welcome. Start date is ASAP and night shifts are available.

Ideal candidates include those with customer-facing experience from retail, hospitality, front desk, or sales. You will assist customers with inquiries, provide information, and document interactions while maintaining a positive service

Qualifications

• No prior BPO or call centre experience required.
• Fresh graduates with strong communication skills may be considered.
• Customer-facing experience is a plus from retail, hospitality, front desk, or sales.

Responsibilities

• Assist customers with inquiries, requests, and concerns
• Provide accurate information and appropriate solutions
• Handle customer interactions professionally and efficiently
• Resolve issues while maintaining a positive customer experience
• Document customer interactions and update customer information
• Follow company policies, processes, and quality standards
• Meet individual and team performance goals
• Escalate complex concerns to the appropriate team when needed

Skills

Customer service

Communication skills

Phone communication

Job description

No BPO Experience? We'll Train You! | Start ASAP

Looking for your first BPO job? If you have experience dealing with customers, clients, guests, or the public, this could be your opportunity to start a career in the BPO industry.

We're hiring Customer Service Representatives for multiple locations in Metro Manila.

AVAILABLE LOCATIONS

• MOA / Pasay
• San Lazaro / Manila
• Bridgetowne / Quezon City

WHO CAN APPLY?

You do NOT need previous call center or BPO experience.

We welcome applicants with customer‑facing experience from:

• Retail / Store Sales
• Restaurants / Food Service
• Hotels / Hospitality
• Front Desk / Reception
• Sales / Account Management
• Delivery / Logistics
• Travel / Tourism
• Banking / Financial Services
• Customer Support
• Other jobs where you regularly interact with customers or clients

Fresh graduates with strong communication skills may also be considered.

WHAT WE'RE LOOKING FOR

• Customer‑facing experience is preferred
• Good verbal and written communication skills
• Comfortable speaking with customers over the phone
• Willing to work onsite
• Willing to work night shifts / shifting schedules
• Can start ASAP
• Positive attitude and willingness to learn
• Ability to handle customer concerns professionally

WHAT YOU'LL DO

As a Customer Service Representative, you will:

• Assist customers with inquiries, requests, and concerns
• Provide accurate information and appropriate solutions
• Handle customer interactions professionally and efficiently
• Resolve issues while maintaining a positive customer experience
• Document customer interactions and update customer information
• Follow company policies, processes, and quality standards
• Meet individual and team performance goals
• Escalate complex concerns to the appropriate team when needed