URGENT HIRING: (CSR -Customer Service Rep. ) Can START ASAP-BACOLOD SITE!

Work Avenue and Business Solutions Incorporated; Murcia; On-site; PHP 234,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a Customer Service Representative (CSR) to manage inbound and outbound calls, provide accurate information, and resolve customer concerns in a fast-paced call center.

The ideal candidate is customer-oriented with strong English communication, problem-solving, and active listening skills, and is willing to work shifting schedules onsite at the Bacolod site.

Qualifications

• High school graduate, senior high school graduate, or college graduate.
• Previous customer service or call center experience is an advantage.
• Excellent verbal and written communication skills in English.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite at the Bacolod Site.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries and resolve concerns efficiently.
• Provide accurate product, service, and account information.
• Process customer requests, transactions, and follow-up activities.
• Document customer interactions and maintain accurate records.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Adhere to company policies, procedures, and compliance standards.
• Deliver excellent customer service while maintaining a positive and professional attitude.

Skills

Communication skills

Problem solving

Active listening

Computer literacy

Education

High school diploma or equivalent

College degree

Tools

Basic computer proficiency

Job description

As a Customer Service Representative (CSR), you will be responsible for managing inbound and outbound calls while providing accurate information, resolving customer concerns, and ensuring a positive customer experience. You will assist customers with their inquiries, process requests, document interactions, and meet performance metrics in a fast-paced call center environment. The ideal candidate is customer-oriented, adaptable, and committed to delivering quality service.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries and resolve concerns efficiently.
• Provide accurate product, service, and account information.
• Process customer requests, transactions, and follow-up activities.
• Document customer interactions and maintain accurate records.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Adhere to company policies, procedures, and compliance standards.
• Deliver excellent customer service while maintaining a positive and professional attitude.

Qualifications

• High school graduate, Senior High School graduate, or College graduate.
• Previous customer service or call center experience is an advantage.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and active listening skills.
• Basic computer proficiency and ability to navigate multiple applications.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite at the Bacolod Site.