Customer Service Representative ( CSR ) Retail Acc. - CDO SITE!

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 167,000 - 234,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking an entry-level Customer Service Representative to handle inbound inquiries related to retail products, orders, and accounts in Cagayan de Oro. The role emphasizes accurate information delivery and professional issue resolution.

The ideal candidate has at least a high school diploma (old curriculum or senior high), strong English proficiency (B2), and a customer‑first mindset.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• No Call Center Experience (CCE) required; fresh graduates and career shifters are welcome to apply.
• Must have B2 English communication proficiency (spoken and written).
• Strong customer service orientation and problem-solving skills.
• Willing to work onsite in Cagayan de Oro (CDO).
• Willing to work on shifting schedules, including weekends and holidays, if required.
• Basic computer navigation and typing skills.

Responsibilities

• Handle inbound customer inquiries related to retail products, services, orders, and account concerns.
• Provide accurate information and effective solutions while ensuring customer satisfaction.
• Resolve customer complaints professionally and elevate complex issues when necessary.
• Maintain detailed and accurate records of customer interactions.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction goals.
• Follow company policies, procedures, and compliance guidelines.
• Collaborate with team members and supervisors to improve customer experience and service quality.

Skills

Customer service

Problem solving

B2 English

Team collaboration

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

Tools

Typing

Basic computer skills

Job description

• Handle inbound customer inquiries related to retail products, services, orders, and account concerns.

• Provide accurate information and effective solutions while ensuring customer satisfaction.

• Resolve customer complaints professionally and elevate complex issues when necessary.

• Maintain detailed and accurate records of customer interactions.

• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction goals.

• Follow company policies, procedures, and compliance guidelines.

• Collaborate with team members and supervisors to improve customer experience and service quality.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• No Call Center Experience (CCE) required; fresh graduates and career shifters are welcome to apply.

• Must have B2 English communication proficiency (spoken and written).

• Strong customer service orientation and problem-solving skills.

• Willing to work onsite in Cagayan de Oro (CDO).

• Willing to work on shifting schedules, including weekends and holidays, if required.

• Basic computer navigation and typing skills.