CSR - Customer Service Representative | Baguio Site!

Work Avenue and Business Solutions Incorporated; Baguio; On-site; PHP 167,000 - 246,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to be the primary point of contact for customers through inbound and outbound calls. You will assist with product or service inquiries, process requests, resolve complaints, and ensure customer satisfaction, while documenting interactions and adhering to policies.

You'll handle calls, meet performance metrics, stay updated on products, and be willing to work onsite in Baguio City with rotating schedules

Qualifications

• Excellent verbal and written English communication skills.
• Strong active listening and problem-solving abilities.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound calls by assisting customers with inquiries, account concerns, billing issues, product information, and service requests.
• Conduct outbound calls for customer follow-ups, appointment confirmations, service updates, surveys, collections (if applicable), or other business-related activities.
• Provide accurate and timely information regarding company products, services, and policies.
• Resolve customer complaints efficiently while maintaining professionalism and empathy.
• Escalate unresolved or complex concerns to the appropriate department.
• Meet individual and team performance metrics, including quality, productivity, attendance, and customer satisfaction goals.
• Maintain customer confidentiality and comply with company policies and data privacy regulations.
• Stay updated on company products, processes, and service enhancements.
• Perform other customer service-related duties as assigned.

Skills

English proficiency

Customer service

Active listening

Problem solving

Typing speed

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

Job description

As a Customer Service Representative, you will serve as the primary point of contact for customers through inbound and outbound calls. You will assist customers with product or service inquiries, process requests, resolve complaints, provide accurate information, and ensure customer satisfaction. You will also document customer interactions, follow company policies, and collaborate with internal teams to resolve complex issues while maintaining service quality and productivity standards.

Key Responsibilities

• Handle inbound calls by assisting customers with inquiries, account concerns, billing issues, product information, and service requests.

• Conduct outbound calls for customer follow-ups, appointment confirmations, service updates, surveys, collections (if applicable), or other business-related activities.

• Provide accurate and timely information regarding company products, services, and policies.

• Resolve customer complaints efficiently while maintaining professionalism and empathy.

• Escalate unresolved or complex concerns to the appropriate department.

• Meet individual and team performance metrics, including quality, productivity, attendance, and customer satisfaction goals.

• Maintain customer confidentiality and comply with company policies and data privacy regulations.

• Stay updated on company products, processes, and service enhancements.

• Perform other customer service-related duties as assigned.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate.

• College graduates and undergraduates are welcome to apply.

• Previous customer service, BPO, or call center experience is an advantage.

• Excellent verbal and written English communication skills.

• Strong active listening and problem-solving abilities.

• Basic computer navigation and typing skills.

• Willing to work on shifting schedules, weekends, and holidays.

• Willing to work onsite in Baguio City.

• Ability to work in a fast-paced and target-driven environment.

• Positive attitude, customer-oriented mindset, and strong interpersonal skills.