Call Center Agent

Global Strategic; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service organization is looking for a Call Center Agent (Back Office Associate) in Mandaluyong. The role involves managing customer calls, offering appropriate solutions, and maintaining a professional attitude at all times. Ideal candidates are fresh graduates with strong communication skills and a willingness to work on-site, including evenings and weekends. This position promises an engaging work environment in Metro Manila.

Qualifications

• Fresh graduates with 0-2 years of experience are encouraged to apply.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage inbound and outbound customer calls.
• Identify customer needs and provide solutions.
• Document call information according to procedures.
• Handle customer complaints and resolutions.

Skills

Excellent customer service skills

Strong communication and interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

We're Hiring: Call Center Agent (Back Office Associate)!

Description

• Manage inbound and outbound customer calls in a timely manner.
• Identify customer needs and provide appropriate solutions and information.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document all call information according to standard operating procedures.
• Handle customer complaints and provide feasible resolutions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 0–2 years (Fresh graduate).
• Skills and Competencies: Excellent customer service skills.
• Qualities and Traits: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Must be willing to work on-site and flexible hours including evenings and weekends.