Call Center Agents Hiring

Recruitify_HR; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading recruitment firm in Makati is looking for experienced customer service representatives to provide outstanding support to clients over the phone. Candidates should have at least 3 years of experience in a call center or customer service role, possess strong communication and interpersonal skills, and be proficient in call center software. This role requires a customer-oriented mindset and the ability to work in a fast-paced environment while effectively handling customer inquiries and complaints.

Qualifications

• Minimum 3 years of experience in a call center or customer service role.
• Proficiency in using call center software and databases.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.

Skills

Strong communication skills

Interpersonal skills

Patience

Customer-oriented mindset

Education

Bachelor's degree in a relevant field

Tools

Call center software

Databases

Job description

Description

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.
• Document all interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 13 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using call center software and databases.
• Qualities and Traits: Patience and a customer-oriented mindset.
• Working Conditions: Ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.