URGENT: Customer Service Representative (Onsite)

HCL Technologies Philippines Inc; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO for employee + 3 dependents

Group life insurance

Medicine reimbursement

Night differential 15%

Salary loan convertible to cash

Job summary

HCL Technologies Philippines Inc. is seeking a proactive Customer Service Representative to handle real-time inquiries and complaints in English, on-site in Mckinley Hills, Taguig. You will gather information, log calls, and present resolution options while maintaining excellent service levels.

The role requires strong English communication, multi-tasking, and the ability to work night shifts in a fast-paced, diverse environment. Night differential applies and benefits are provided from day one.

Qualifications

• Proficient in verbal and written English communication.
• Minimum 1 year CSR experience (Advantage Only).
• Able to work onsite in McKinley Hills, Taguig City.
• Willing to work Night Shift / Graveyard Shift.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services available and assesses needs.

Skills

Strong English

Multitasking

Customer service

Relationship-building

Time management

On-site

Night shift

Job description

Responsible for responding to customer inquiries and complaints. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Major Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures

• Gathers information, research/resolves inquiries and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs

Qualifications

• Good verbal and written English communication skills.

• Minimum of 1 year Customer Service Representative experience (Advantage Only)

• Amenable to work pure work onsite in Mckinley Hills, Taguig City (Cyber Sigma, Lawton Avenue)

• Amenable to work Night Shift / Graveyard Shift

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Excels at operating in a fast pace, community environment

• Ability to look at situations from several points of view

• High comfort level working in a diverse environment

Primary Skillset Needs

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.

• Ability to assess issues for swift problem resolution.

• Excellent customer service, interpersonal and communications skills – fluent in English

• Ability to build and maintain relationships.

Day 1 HMO benefits w/ 3 FREE Dependents

• Group Life Insurance for Employee

• 5,000 Medicine Reimbursement for employee.

• 15% night differential pay

• SL is convertible into CASH