URGENT: Call Center Agent (CSR) - McKinley, Taguig

HCL Technologies Philippines Inc; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Day 1 HMO benefits with 3 free depend*

Group Life Insurance for Employee

Medicine Reimbursement 5,000

15% night differential pay

SL is convertible into CASH

Job summary

HCL Technologies Philippines Inc in Taguig is seeking a reliable Customer Service Representative to handle telephone inquiries, resolve issues, and log calls, working onsite at McKinley Hills.

The role requires excellent English communication, prior CSR experience, and willingness to night shift; you will assess needs and offer services to customers, with benefits including Day 1 HMO and insurance options.

Qualifications

• Good verbal and written English communication skills.
• Minimum of 1 year Customer Service Representative experience.
• Amenable to work pure onsite in McKinley Hills, Taguig City (Cyber Sigma, Lawton Avenue).
• Amenable to work Night Shift / Graveyard Shift.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excels at operating in a fast pace, community environment.
• Ability to look at situations from several points of view.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Verbal communication

Written communication

English fluency

Customer service

Multitasking

Relationship building

Job description

Major Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures

• Gathers information, research/resolves inquiries and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs

Qualifications

• Good verbal and written English communication skills.

• Minimum of 1 year Customer Service Representative experience (Advantage Only)

• Amenable to work pure work onsite in Mckinley Hills, Taguig City (Cyber Sigma, Lawton Avenue)

• Amenable to work Night Shift / Graveyard Shift

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Excels at operating in a fast pace, community environment

• Ability to look at situations from several points of view

• High comfort level working in a diverse environment
  

Primary Skillset Needs

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.

• Ability to assess issues for swift problem resolution.

• Excellent customer service, interpersonal and communications skills – fluent in English

• Ability to build and maintain relationships.

Day 1 HMO benefits w/ 3 FREE Dependents

• Group Life Insurance for Employee

• 5,000 Medicine Reimbursement for employee.

• 15% night differential pay

• SL is convertible into CASH